"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Fast easy simple effective and efficient "
"Hope to receive the right product on time."
"Best contact ordering on the planet"
"Easy ordering and fast delivery!"
"I have been ordering contact lenses from EZContacts for about 4 years now and I have always had a positive experience. All I have to do is upload my prescription, place the order and the contacts ship out on a timely manner."
"Great service, fast and easy."
"Delay after delay after delay. Never received product after a month of useless promises from customer service. My wife did get hers and had to return them. Couldn’t see with new glasses. Don’t waste your time and money."
"Fast reorder love free shipping"
"EZ Contacts always has the most competitive pricing and fast shipping. "
"Great prices good selection of products "
"Straightforward, no hassles and prompt delivery"
"* Literally 1/3 cost of other online retailers, and threw in an additional discount.
* Expedited delivery available, rea$$onable. Lens com told me i had to wait 24hrs to change delivery +pay again??!
*Didnt provide out-of-network form I could submit to insurance provider."
"My son was visiting us from out of state when his glasses broke. So we found a local eye doc to give him an exam and update his contact prescriptions. We got the script, ordered contacts online for shipping to his home state and he had them in his hands within a day or two after arriving home. This has been the fastest way ever to get contacts!"
"Great customer service, looked up some additional info for me and provided clear information making it super easy to place my order"
"I ordered my contacts while still wearing a trial pair. While the contacts were in transit, I realized they were causing my eye irritation and I needed to switch brands. I received my contacts and immediately contacted them about returning them. I returned them completely new and unopened. I have still not received a refund or any sort of communication from them. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out to us and providing feedback. We apologize that you have not yet received your refund, even though upon checking, it has been posted to your account from our end on July 14th.
We suggest that you reach out to your bank to see if there is any issue with the refund. They should be able to help you track down the funds and get them back into your account as soon as possible.
If you are still having trouble, please don't hesitate to reach out to us.”