"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Quick and easy to get’r done!!"
"Picking my glasses with all my details was fun. You also saved me money! Thanks for all that and a bag full of cuteness."
"Great service and very prompt with delivery of my order. "
"I'm happy with purchases. However, there was an issue with USPS delivery. I hope they will deliver it next order at my house instead of drop off wrong mailbox. "
"Very simple and cheapest on the market "
"EZ Contacts made I the ordering process EZ"
"Been a customer for several years
Never paid shipment
But now I have to pay for shipping
Will seek other places to get my contact in the future ,"
"good deals and nice selections"
"I placed an order 5 weeks ago, still no word or update about my purchase. "
"Great price. Pretty and chic. I can’t wait to wear these. Simple and fast check out. I will definitely recommend EZcontacts. Thanks again. "
"Fast delivery on low cost authentic name brand frames that fit in budget. Glasses arrive with original case and all paperwork. Great place to buy glasses online or off. I’ll defiantly return. Thanks"
"The uploading prescriptions just takes too long. "
"Very easy to purchase contacts. Will return!! Great prices. "
"I wanted express shipping. I need these right away. "
"Thanks for the steady service
"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”