"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I was very impressed that they shipped a few hours after I ordered. The shipping cost is very reasonable and the contacts were cheaper than any other sites I checked."
"Love it here ! I will always return"
"Easy to do. Priced to compete. Shipping is decently priced."
"Easy to order and way cheaper than my optometrist!"
"Order process and shipping was quick. Contact lenses were great."
"I’m so glad I found this site for my glasses and contacts needs. I used to go to the store every time I needed a new box of contacts and now I just come in here where all my info is saved. Not only that, I was also able to get an online prescription with their very easy to use vision test.
Today was my first time ordering distance glasses so I’m excited to see how well those work without trying them on first or anything!
Also ships quite fast. "
"ordered overnight delivery . arrived with emblems off glasses in box. immediately sent back. they refunded but good customer service should have refunded the overnight fee as well .. also i’ve since seen many reviews that this style has issues with emblems so maybe they should refuse to stock poor quality items!"
"New to soft contacts. I got a great deal and they were deliverd quickly. Will order again."
"So glad I went online to check prices. That’s when I found excontacts and realized I over paid for sunglasses. I cancelled my order at my vision center and purchases the D&G on this website. "
"Was the only place I could find a small pack of lenses to purchase as my eye doctor wanted me to test out lower correction contacts and see if that worked for me"
"So far so great. I will be able to give a better review once I receive my order. Thank You "
"was not able to use the new customer discount"
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”
"Did not need to remember my password and still allowed to order!!!
Fantastic concept!
"
"Great price and product. Received quickly."
"No communication, No reply to my questions. its been 16 days since i placed my re-order. I have not heard a peep out of the company. "
“Hi there,
Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 2-3 weeks as stated on our website.
While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship.
In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you.
We appreciate your business with us and wish you a wonderful day ahead!”
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
Thank you for bringing this matter to our attention.
We sincerely apologize for any dissatisfaction you have experienced with EZContacts.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
”