"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"It was great. Easy reorder process."
"So easy to use. I'm thrilled with EZ contacts"
"Customer service responsive to questions "
"Keep raising prices........."
"I saw my dream glasses for the first time in a store, but they were way too expensive for me. Three years later, I decided to look online and found them on this website for a much better price than I expected. I was skeptical about whether I should buy them or not, but after two weeks of debating, I finally decided to make the purchase."
"Quick service, easy to add prescription!"
" great job and I will be ordering again "
"So far the experience has been horrible. Every time I call to ask where my product is, I’m told 2 more weeks. I bet if I had ordered direct form Costa, I would have received it 3 days later. "
“Hi there,
Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!”
"You email sales.....cheaper if you go directly to site. Had to return an order that was supposed to be on sale....looked on website....$60 cheaper....then you charge me $10 to return the scam sale item. I will not be buying from you anymore. Thanks "
“Hi there,
Thanks for your feedback. We're truly sorry to hear about your frustrating experience. We're grateful that you've brought this matter to our attention.
If you have a link to the page where you found a better price on our website, we'd be more than happy to arrange a price adjustment for you. We apologize if you weren't aware of this option when the issue occurred.
Please don't hesitate to contact us at help@ezcontacts.com to discuss the return label and restocking fees you were charged.”
"Easy ordering. I can’t wait for my contact in the mail"
"Love, love, love EZContacts. They made shopping very simple and easy!"
"Simple and easy to order and find my eye doctor even without my prescription in hand. "
"I was checking out these exact glasses on the official Ray-Ban website. They didn't have the correct measurements for me; the lenses were either too big or too small. Once I found this website through my Google extension I noticed that the price difference was insane! SAME GLASSES FOR ALMOST $200 CHEAPER AFTER USING YOUR CODE!!! I'm honestly mind blown... Thank you so so so much guys!!!!"
"Loved the glasses, just that it came one week later "
"Could not add my 10% off discount "
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We understand that good pricing is important, and we appreciate you bringing this to our attention.
Upon reviewing your order details, we note that you received a significant discount on the items you purchased. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers.
Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website.
We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
”