"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Nice, so far so good... Waiting for product to show up."
"Super easy to order. I can't wait to get!!!!
"
"Great price point and easy to order"
"Waited for 2 months than again customer service said wait 2 more months. This is not at al acceptable."
"Easy to order seamless transaction. Competitive prices"
"great price, easy to check out, "
"No free shipping when you have a promo was disappointing."
"Nothing special about this glasses"
"Easy to find your needs on this site."
"received an email with the promo code JULY10OFF. Typed it in the appropriate area on the order. Promo code was declined - invalid code. Tried multiple times. Placed the order anyway since I need the contacts. Would appreciate the $10 off applied to the order."
“Hi there,
Thank you for your review. We are sorry for the trouble you have had with using the promo code.
This code is for members who are signed up for our promotional emails and have placed an order of contact lenses totaling $100 or more.
This code may not work on your order if your order doesn't meet all the requirements.
Feel free to reach out to help@ezcontacts.com if you still require any additional support. ”
"Excelent service and product."
"Found EZ Contacts on a search. Read reviews and here I am.. I'm still waiting for product."
“Hello,
We appreciate you taking the time to share your feedback with us. We want to inform you that your order was successfully placed on July 7th and was dispatched for shipping on July 9th.
If you have not received your order by now, we sincerely apologize for any inconvenience this may have caused. Please do not hesitate to contact us at help@ezcontacts.com so that we can assist you further.”
"Well I uploaded my prescription hopefully it works then I will re review "
"Try-on feature is awesome and it's what really made it easy to make the purchase."
"Easy site to navigate, great prices. Very fast shipping. Would use them again. A+"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come within a certain time frame.
We can assure you that this is not the level of service we strive to provide our customers. We are currently implementing better and more effective systems to ship out our products in a timely manner and updating our website to reflect more accurate shipping times.
You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding as we resolve this delay for you.
Please let us know if there is anything we can do to help you further by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!”