"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I was reordering lenses I ordered 6 months ago and it took me 2 minutes because everything was saved in my account. And this is 1/4 of the cost of my doctor!!!"
"Very EZ to order and shipped fast ,,
Thank you .."
"Easy to find product on site, was able to chat with a professional that helped a lot too…"
"it was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"So far so good. I'm leaving shortly to go to Florida and I need forgot to order my Lenses a week ago. so busy. I'm changing my Vision Dr. when I get back so I'll be re-doing everything over; May get laser surgery; not sure at this moment. "
"Took all of 5 minutes to order and upload scrip. "
"I'm currently trying to upload my prescription to the website after placing my order and when I hit continue after putting in my birthday, it is now redirecting me to a receipt page instead of allowing me to give you my script. Hopefully I can get my prescription to you all soon, despite your website, so that there's no delay in me receiving my contacts....
Wow and just now the gall to ask me to think twice about submitting a "poor" review where I only gave one section a 2star. I'm dropping them further after that.
Post reply edit: what's even more **** is that as soon as I realized their system messed up, and before their reply below, I emailed them my prescription to their help@ email and INSTEAD OF REPLYING TO MY EMAIL AND ACCEPTING MY PRESCRIPTION THEY REPLY TO MY REVIEW WITHIN A COUPLE HOURS. WHAT‽‽‽ At this point already I'm regretting giving them money and think it's going to be worth spending more money elsewhere to not have to deal with this scam-y bullshit. Dogshit customer service. "
"My eye dr said they do online price matching. But the one side they don't match was ezcontacts. Easy decision. "
"I found that EZCONTACTS had the best price over other online businesses and by far over my eye doctor. The delivery was fast and my order was accurate. I’ll definitely buy my future orders from EZCONTACTS."
"Quick, an easy! I have ordered multiple times over last couple years. They've always sent a great product no issues! "
"quick and easy - good but everyone can do better most of the time. Will use again"
"Was able to get a replacement for my son with no issues! Can’t wait until he gets them! "
"It was very easy to follow and order"
"Best website real deal , for sunglasses and reading glasses. "
"I’ll be purchasing my sunglasses from you guys from now on! Thank you!"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for bringing this issue to our attention. We sincerely apologize for the frustrating experience you encountered while trying to upload your prescription on our website. We understand how important it is to have a smooth and seamless process, and we regret that we fell short of your expectations in this instance.
Regarding the message prompting you to reconsider your review, we apologize if it came across as insensitive or inappropriate. Your feedback, whether positive or negative, is incredibly valuable to us, and we appreciate you taking the time to share your experience. It helps us identify areas where we can improve our service.
If you are still experiencing difficulties with uploading your prescription, please contact our customer service team directly at help@ezcontacts.com. They will assist you promptly to ensure there is no delay in receiving your contacts.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to resolving this matter for you swiftly.”