"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great experience with everything"
"Love the company prompt and great service"
"Good price ez to place order. ."
"It took longer to receive my order than I expected. And these are way thinner than contacts for astigmatism I’ve worn before… they tend to roll up and stick to themselves very easily. A challenge to get open to the right curve for placement. I’ve gotten used to them and will order again. "
"Easy to find product, good price, and promo code worked. I just wish PayPal payment was available."
"EZ (easy) is the perfect name for this site. I can always jump on and order quickly and they arrive within a few short days. I would like to start getting more tailored promotions to the products I purchase which is mainly contacts but that is my only complaint! "
"I ordered a pair of sunglasses and it had a 45 day lead time! I still ordered them hoping that it would be sooner-and it’s been longer. And they charged me when I made the purchase and I haven’t received any emails with updates. Maybe I’ll get these by winter….who knows "
“Hi there,
Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame.
We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times.
You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!”
"Never got an email stating that I placed an order. Therefore had no order number to check status of order. Re-set up an account to obtain my order number. Have not gotten any updates about shipment of order. Initally said it should take 2-3 days to process but ordered on June 29th ans still being processed."
“Hello there,
We really appreciate your feedback regarding EZContacts. Your input means a lot to us, and we apologize for any issues you faced with your order.
Please know that we're actively processing your order and doing everything possible to speed up the delivery. Your patience and understanding are valuable to us as we work to resolve this delay.
If you have any questions or need assistance, don't hesitate to contact us at help@ezcontacts.com.
Thanks again for sharing your feedback!”
"I left the competitior site because it was too difficult and more expensive!"
"Nice site, a little bit high price "
"The reorder process was quick and easy. "
"Great finds for less appreciation couldn’t be placed in words."
"I love how fast yall ship I love your glasses "
"Super easy to find sunglasses at a great price!"
"Easy to find the same model sunglasses and discounted at least 25%"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the longer-than-expected delivery time and the thinner nature of the lenses compared to what you're used to. Your experience with the difficulty in handling them is valuable feedback for us, and we will certainly take this into consideration for future improvements.
If there's anything specific you'd like us to address or if you have further feedback, please feel free to reach out to us. We're committed to providing you with the best possible experience with our products and services.
Thank you once again for your review and for being a valued customer. We look forward to serving you again in the future.”