"I had ordered 2 part # ***-***-****. I was charged for 2 although only 1 was in the package. I called in late last night (01/06/2012)and left a phone message. I have not heard from anyone yet regarding this issue. It gets a little more complicated because I have to ship the part(s) back. My mechanic misdiagnosed the problem I had and the Crank Position Reference Sensor is not the problem. I don't want to ship the single part back before the original problem (received one & charged for 2) is resolved.I am still waiting to see how customer service and the reture issue is handled."

"Nice web site that make finding parts easy. Could be a bit better regarding number of items needed and number of items included in box. for example, ordered two air filters and later saw in "fine print" that two were included in each box. My error, but the information wasn't as prominent as I would have expected. No response from message left with offline chat. Again, my mistake - should have called 1-800 #. Fast delivery with good tracking. All-in-all I'm very satisfied and will be a repeat customer."

"Great company to deal with. I've placed several large orders for my Volvo 850s, and each time I've gotten great service and fair prices. The one time I had an issue, they took care of the problem quickly and without any hassles."

"Ordered FCP brand lower control arms for my wife's 2001 V70 and installed in March 2010. 18mos and 15,000 miles later, car would not hold an alignment more than a couple weeks. Mechanic diagnosed that the control arms were shot already. Called FCP and ordered another set of arms. Replaced 15,000 mile arms and sent old ones back to FCP. Credit was issued within a few days for the failed arms. What I learned from this experience is this- when it comes to replacing wear items that require several hours of shop labor to install, buy OEM. I saved a few dollars intially but, after paying for labor to install, remove and reinstall arms plus shipping, two trips to the alignment shop and severely reduced tire life due to misalignment, I would have been better off to purchase lower control arms from Volvo. With all that said, this is the first and only time I have ever had an issue with any part I have ever purchased from FCP. The staff has always been very helpful and knowledgeable when I have contacted them for parts. I will continue to use FCP for replacement parts for my Volvo V70. "

"I am impressed with FCP Groton. About two months ago I ordered a part off of Ebay from FCP. Impressed with their prices I decided to order directly from FCP. First let me say their shipping prices are great, $4. - Second, I ordered a filter for my Volvo 850 ($4.) shipping, my package arrived the next day! Was it a mistake? I'm not sure, but I will continue to be a customer of FCP. Customer loyality is VERY important to me and the folks over at FCP will continue to have my business!"

"Been a customer since 2006. Nice stuff, good prices. Many mistakes when shipping stuff but always in my favor even when I told them each and every time. I have a shock, a tie-rod and some other stuff I don't know what to do with but they are still great in my opinion with their customer base. Thanks a lot guys, you rock :)"

"FCP always comes through. Order direct from them or Ebay and the items come correct and quickly. They help keep the old T-5 running strong. First place I go to get parts."

"to put a claim in the brazilian´s mail system, i need the name of the seller and the full adress.Coud you help me?

thank´s
Paulo Prado"

"Ordered a set of control arms based on the good reviews on a BMW forum. Order shipped fast, parts were in good shape, and I've had no issues with the control arms. Really great value for solid replacement parts."

"I've been ordering from FCP for about 10 years now. They always have quality products at unbeatable prices. Shipping is fast, and the items are packed carefully. The staff is friendly and helpful, and they appreciate the enthusiast communities they serve. FCP keeps my two street Volvos on the road, and my race Volvo on the track!"

"Been shopping with FCP for close to a decade now. Prices and service have never been beat. Quick to respond to email questions, and orders ship out extraordinarily fast."

"FCP's best trait is their amazingly fast shipping. Things arrive at my home the next day, regardless of shipping choice. This makes it easy for me to get cheap parts fast, and get my Volvo on the road faster!

Their prices are outstanding, however some of the aftermarket brands make me question the amount of R&D that went into them. Nonetheless, the price is right, and if you're handy with a wrench 99% of their parts will bolt right up and perform for years to come!

Returns are the easiest I've ever encountered. A quick call and the return is authorized, all you need to do is ship it. There is never a long wait on the phone, and the customer service is excellent. "

"I recently ordered a timing belt kit from FCP for my 2002 VW Passat. Great priced and Ellison was able to ship my package same day as my order. Unfortunately my issue was not the timing belt and I had to return all the products, Mike was very helpful and FCP processed the transaction quickly and without hassle."

"always had good experiences with FCP fast shipped great service and great parts! prices are always more then fair as well!"

"Great parts source, high quality parts, great customer service and extremely fast shipping. also the website is great pictures of everything so you know what you are getting."