"Have made many calls and e-mailed and still no solution. I returned defective fuel tank sending unit for a credit,also did not recieve all the parts that belong with side marker kit.Most of my calls and e-mails go unanswered.Customer service is bad!"
"Ordered a temp sensor on 22 May 12, it shipped the next day, arrived on 31 May, the wrong part. Contacted FCP Groton they acknowledged the error and said they would send a replacement. They did not ship the replacement until 5 June and I am writing this on 9 June, still no part in hand. I would have thought that correcting the mistake quickly would have been a little more important, obviously not. The replacement should have received a priority in processing and shipping."
"Excellent transaction!
Great selection of anything Subaru.
I received my order in 2 days.
Will continue (as need arises) to do business with FCP Groton."
"Saved a ton of money on some VW parts. No problems. Would buy from again. "
"Extremely slow shipping time. After 3 business days of no emails indicating my part had shipped I called customer service. Customer service told me they were out and had to re-order and the part was shipping that day. Why are you selling a part that you do not have in stock?? On the 4th business day after a weekend had gone by I called again because I still had gotten no email. I was then informed the part shipped on Friday (which was a lie). The next day (5th business day) my part finally shipped and I finally received an email indicating it shipped. I emailed both listed contacts of customer service to complain that it took so very long to ship my item and did not even receive a response of any kind. Will NEVER order from this company again!"
"Brilliant. Great Value, Great Service. If only all Companies had the same work ethic and customer satisfaction as their top priority buying vehicle parts would be pleasure and not a chore. Well Done to everyone at FCP Groton.(Your order date calender to help fill in the box below is 10 years slow!) "
"FCP Groton website is user friendly and quite comprehensive. The purchasing process is simple and painless. Delivery occurred without hitch and in half the guaranteed time. My review of FCP Groton has to be positive and complimentary. A very happy customer. Now I'm going to surf their site again to see what else catches my eye."
"FCP Groton is the best! The website design makes it very easy to find the right parts for my '99 Volvo. Items arrive quickly and are well-packaged for shipping, and even expedited shipping costs are reasonable."
"I'm satisfied with the price and parts. Not satisfied with shipping. Half the order shipped. Called and was told it was coming out of another warehouse. Shipping label was created after calling about parts missing. Not happy with this order. "
"A wonderful site. You can search parts by parts and then the make and model of car, or start with the make and model of the car and select the type of part you want. It was very easy and actually I saw a part I wanted to order buy had forgotten. It was a good memory jog. Look forward to using FCP again."
"Excellent online service. Fast shipping to the Caribbean in less than one week! A++++++++"
"Order correct, priced right and delivered half way across the country in two days with free shipping. "
"Fast turn-around on orders, a very large catalog of OEM or similar quality parts at extremely competitive prices, I will continue to shop here and recommend it to all my DIY inclined friends.
*Update*-There was an issue with my order, a part I had ordered was not included in the box, but showed as being picked. I contacted customer service and Mr. Coppola responded almost immediately (after 2000) and took care of the issue promptly. Two days later I had the part, and they have a happy customer!"
"I still not received the goods ordered, so I haven't checked it, but up to now I can consider the Groton services "excellent""
"I found the website, prices and promptness to be first calss"