"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"Automatic membership was included at the end of my sale. Information of this was not given prior to ordering. Very disappointed. I understand you would like someone to join however, it should be my option at the end of my order. Not an automatic for you."
"I am a Nike girl, and their material stands the test of time. Now if you can come remotely close to holding up to Nike then you have done something. That is exactly the case with Fabletics material, love, love, love my purchase. Everything fits perfectly true to size and the prices are affordable"
"I think it is insane that you make people join a club to purchase items from your web site. It is just another way for you to grift money off of people who have very busy lives, buecause you are hoping they will forget to cancel their membership or respond no to the email and you can charge them nearly $100.00 a month to belong to something they didn't really want to belong to in the first place. You can rest assured that as soon as I can cancel I willbe doing so and will not purchase anything else from you again. "
“Hello Beth,
Thank you for sharing your thoughts, and I’m truly sorry to hear that you feel frustrated with our VIP membership program. I understand how frustrating it can be, especially when you’re busy, and I sincerely apologize for any confusion or inconvenience this has caused. Our goal is to offer benefits to our members, but I can completely understand how the process might feel more complicated than expected. I truly appreciate your feedback, and I’ll be sure to pass it along to our team. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I will be reaching out to customer service. I now see I have been charged twice for my ONE order. And once it was received, the sizing is NOT what the measurements are on the sizing guide on the website. It's all being returned and I better get ALL of my money back!.
NOT IMPRESSED"
“Hello Erica,
I’m so sorry to hear about the issues you've encountered with your order. I completely understand your frustration with being charged twice and the sizing not matching the guide on the website. This is not the experience we want for our members, and I sincerely apologize for the inconvenience this has caused. Rest assured, I’ll make sure to help resolve this for you, Your satisfaction is incredibly important to us, and I truly appreciate your patience as we work through this. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I would like a refund and not store credit please. My clothes do not fit and my dog ripped up the package. Thank you "
“Hello Randa,
Thank you for reaching out, and I’m so sorry to hear about the issues with your order. I completely understand your frustration, especially with the clothes not fitting and the unfortunate situation with the package. I’ll look into the next steps for you and make sure we get this resolved as quickly as possible. Your satisfaction is important to us, and I apologize for any inconvenience this has caused. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I was scammed! I was offered a gift card to them but they won't take it and say they are not connected with that company at all.
DON'T USE FABLETICS!!!"
“Hello Peg,
I’m sorry to hear about the confusion you're experiencing with the gift card offer. I can understand how upsetting it must be to feel like you were scammed, especially when you’re trying to redeem something that was promised. I truly apologize for the inconvenience this has caused. I want to help you resolve this, so I’ll look into the issue and see what can be done. Your satisfaction is incredibly important to us, and I’m here to assist you in any way I can. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"The scrubs are amazing and fit perfect"
"Overall experience was good. Like the fact that I can change models to gauge the look of a product according to body types. "
"Great selection, great quality, easy checkout and fast shipping. Love them!"
“Hi Monica,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our selection, and quality, and found the checkout process smooth with fast shipping. It’s always our goal to make your shopping experience as seamless as possible, and we're so glad we could deliver. We truly appreciate your support and look forward to serving you again soon!
Best,
Kim”
"Order g is fast and easy. I love using my vip membership"
"Great easy and god deals love"
"I have been a member for years. Now the extra monthly charge and tariff charge at checkout makes this just as expensive.. if not more than lululemon. The bundles are never available—- which is why I joined, and now they are just a ripoff. This used to be a company I really loved. Now it’s just another company nickel and diming their customers. It’s really regrettable. "
“Hello Jenn,
I’m sorry to hear that you’re feeling frustrated with the recent changes to our pricing and the availability of bundles. As a loyal member for years, your feedback means a lot to us, and I completely understand how disappointing it can be when something you once loved no longer feels like a good value. I can see how the extra charges and pricing changes might make it feel less worthwhile, especially when the bundles you were hoping for are no longer available. I truly apologize for the inconvenience this has caused. We are always working to provide more value for our members, and I will make sure to pass along your concerns to the appropriate teams. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"Not a lot of men's vip credits deals.. if nothing good come up then will have to cancel."
“Hello Shawn,
Thank you for sharing your feedback with us. I completely understand your frustration about the limited VIP credit deals for men’s items. We always strive to offer a variety of deals that appeal to all of our members, and I apologize if the current offerings aren’t meeting your expectations. I’ll pass your comments along to our team to help us improve our promotions. Your satisfaction is important to us, and I’d love to find a way to keep you as a member. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"I always like what I bought,it's comfy, stylelish I always return. will send photos"
"it was very easy to purchase... products look like lululemon (yes, I am a lulu fan) for a fraction of the price. Can't wait to receive my shipment and see if the products feel as good as they look on the website. "
A rep from Fabletics, MLTechstyle, has responded:
“Hello Cynthia,
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about the confusion regarding the VIP membership being included in your order. I completely understand how frustrating it must be to feel like this wasn’t communicated prior to your purchase. Our intention is never to impose a membership but rather to provide an option with added benefits, and I sincerely apologize if this wasn’t made clear. Your feedback is incredibly important, and I’ll ensure it’s shared with our team so we can work on improving the transparency of this process. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”