"Very fast and friendly service "
"Products that I have received from this company are always of high quality and always quick to ship . "
"Been a few years since I’ve ordered any craft supplies. Ordering was easy as in times years ago. "
"Always a great company with excellent service and wonderful items reasonably priced"
"Comes quickly and is of good quality"
"I sent me the wrong diem and I just didn't send it back cause of all the hassle there is when you do it"
"Always happy with my purchases with Factory Direct Crafts!"
"I went to 3 different stores to try to find a light bulb to replace the one in my animatronic elf's candle with no luck. The bulb had an hour glass shape & a bent tip, it was nowhere, it was so old the info was no longer on the bulb itself & I had no idea where to order from. I did a google for a replacement candle bulb for an elf & didn't it come up for this company! I got the bulb & it's perfect, it came with a 3pack & packaged beautifully to protect them. There was a thank you note & coupon included! Now I'm here to get replacement glasses for my elf & of course they had them! I wish shipping was a little less but what are you gonna do for a low cost item!"
"Expedient shipping during pandemic and holidays, too!"
"I have made purchases from FDC for years and have always been pleased with the outcome."
"Always happy with the merchandise I purchase, can always count on very good quality!!"
"Delivered as promised. Well-packaged"
"I like the products at Factor Direct. but I really hate their shipping prices. The items can also be expensive, but not so much that I wouldn't consider buying them, but then you add the shipping, and oh man. The shipping just pushes the price right out the window. Because of this I only buy from Factor Direct with I can't find the items I need anywhere else."
"easy shopping for fun miniatures"
"Everything I asked for, including expedited service. Thanks "
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for your feedback regarding your order, Ruth. We believe you may have left review for the wrong company, as the order from us has yet to be delivered and is showing scheduled for delivery tomorrow. If this message was possibly for us, but a different order, if you could please provide the order number and/or the name and email used when placing the order, we would appreciate it, as this is the only order we are able to locate for you.
Thank you for your time in advance,
Jessica McKendree”