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Product & services pricing
4.50/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.16/5
Customer service:
3.87/5
Return/Replacement policy:
4.02/5

Verified
5/5

2020-12-15

Old fashion candle style Christmas tree lights

"I ordered two sets of the clip on old-school style candle lights they arrived quickly and were beautiful "

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Verified
5/5

2020-12-01

Welcome Candles

"Excellent customer service. "

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Verified
5/5

2020-12-14

Quick!

"Always appreciate the prompt arrival of my orders."

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Verified
5/5

2020-12-14

Christmas accessories

"Was very easy to find and purchase."

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Verified
5/5

2020-12-13

Good quality candle ring

"Happy with product. Looks great on candle."

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Verified
5/5

2020-12-13

Very professional

"I ordered two wigs by mistake and they canceled my order so I could place the correct order! Thank you!"

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Verified
5/5

2020-12-13

BEAUTIFUL ITEMS AND SPECTACULAR SERVICE

"I ordered cream metal french buckets which arrived promptly, wrapped very well. The cream buckets are lovely - well made and the perfect color. "

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Verified
5/5

2020-12-13

There it is

"I can always find what I am looking for at Factory Direct Crafts."

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Verified
5/5

2020-12-12

Perfect decoration for my Holiday table.

"Great decoration until my dog got on my table while I was out and ate it!! Ordering more!!"

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Verified
5/5

2020-12-12

Great artificial poinsettias.

"Ordered some gold poinsettias and I really
Like them. So I ordered a few more. If I don’t get them before Xmas, I’ll use them next Christmas.
"

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Verified
4/5

2020-12-11

Nice Products - Lengthy Shipping

"Overall, I'm happy with what I purchased. Not so much with the amount of time it took to 1) Leave the FDC warehouse and 2) USPS delivery ridiculous. I have requested that FDC offer a "Priority Mail" shipping option as current parcel delivery adds 7-10 days to delivery."

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Rep reply posted 2020-12-11
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for your feedback, Karen. Right now, our distribution center is experiencing shipping delays due to COVID-19. We understand your frustrations but we want you to know that we are currently working with smaller crews to keep everyone as safe as possible, while getting orders shipped asap.

We greatly appreciate your patience and understanding during this time.

Thank you,
Jessica McKendree”


Verified
5/5

2020-12-10

Excellent review!!

" My experience with this website was excellent!! It’s quick and very informative!! I’ll use it again and suggest to friends and family!! I appreciate especially that it gives options do you have packages delivered for earlier dates!!

Thank you!!
"

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Verified
4/5

2020-12-10

First purchase

"Excited about my purchase"

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Verified
5/5

2020-12-10

Great Quality

"All items I have received are of great quality. I also feel the prices are very fair."

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Verified
5/5

2020-12-10

Excellent!

"Great quality and prices. "

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