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Product & services pricing
4.50/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.16/5
Customer service:
3.87/5
Return/Replacement policy:
4.02/5

Verified
3/5

2020-12-22

Unhappy

"I sent me the wrong diem and I just didn't send it back cause of all the hassle there is when you do it"

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Rep reply posted 2020-12-28
A rep from Factory Direct Craft Supp, Redacted, has responded:

“Thank you for your feedback regarding your order, Ruth. We believe you may have left review for the wrong company, as the order from us has yet to be delivered and is showing scheduled for delivery tomorrow. If this message was possibly for us, but a different order, if you could please provide the order number and/or the name and email used when placing the order, we would appreciate it, as this is the only order we are able to locate for you.

Thank you for your time in advance,
Jessica McKendree”


Verified
5/5

2020-12-22

Satisfied Customer

"Always happy with my purchases with Factory Direct Crafts!"

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Verified
5/5

2020-12-22

Get your hard to find items here!

"I went to 3 different stores to try to find a light bulb to replace the one in my animatronic elf's candle with no luck. The bulb had an hour glass shape & a bent tip, it was nowhere, it was so old the info was no longer on the bulb itself & I had no idea where to order from. I did a google for a replacement candle bulb for an elf & didn't it come up for this company! I got the bulb & it's perfect, it came with a 3pack & packaged beautifully to protect them. There was a thank you note & coupon included! Now I'm here to get replacement glasses for my elf & of course they had them! I wish shipping was a little less but what are you gonna do for a low cost item!"

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Verified
5/5

2020-12-22

Stellar service!

"Expedient shipping during pandemic and holidays, too!"

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Verified
5/5

2020-12-21

Always happy

"I have made purchases from FDC for years and have always been pleased with the outcome."

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Verified
5/5

2020-12-21

Holiday Christmas stems

"Always happy with the merchandise I purchase, can always count on very good quality!!"

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Verified
5/5

2020-12-21

Beautiful beaded garland!

"Delivered as promised. Well-packaged"

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Verified
3/5

2020-12-21

Nice Products

"I like the products at Factor Direct. but I really hate their shipping prices. The items can also be expensive, but not so much that I wouldn't consider buying them, but then you add the shipping, and oh man. The shipping just pushes the price right out the window. Because of this I only buy from Factor Direct with I can't find the items I need anywhere else."

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Verified
5/5

2020-12-20

so glad to find a place to purchase amazing miniatures!

"easy shopping for fun miniatures"

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Verified
5/5

2020-12-20

"Everything I asked for, including expedited service. Thanks "

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Verified
5/5

2020-12-19

Great Product

"They have a great selection of beautifully crafted doilies. This is the second time that I have purchased from them and have been very satisfied with my purchase. "

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Verified
5/5

2020-12-19

Very friendly easy to use website

"Looking for shoes, tights and stand for 14 inch Elsa doll found all."

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Verified
5/5

2020-12-19

Never a problem!

"Great company to do business with!"

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Verified
5/5

2020-12-19

Awesome experience

"I have ordered Christmas items from FDC for many years and use their products in decorating mini Christmas trees to sell at my local Christmas Bazaars and have experienced nothing but great service. I highly recommend FDC if you're thinking of purchasing their products."

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Verified
5/5

2020-12-18

Happy

"They have what I have been looking for to make my gnomes"