"Always satisfied with products and customer service"
"Great service, prompt delivery and my items were exactly what I wanted!
Thank you"
"Very prompt delivery. Love the peacocks I ordered. Need more now for orders I need to fill."
"I will let you know after receiving order"
"Such a prompt and great company to work with! Love your products!"
"I had questions about shipping dates & times. Your customer service chat line was wonderful! Prompt response & the person I spoke to was so knowledgeable. Yay!! I’m an art teacher and I’m about to start recommending your company in all the places! "
"It took forever for my items to get here. This was way before COVID-19."
"There seems to be no way to delete an item or lower the amount. Also no way to go directly to the order without adding to it. Consequently I am forced to get a few more of items just to get to my order form. "
"I have had a couple orders from FDC and I am constantly amazed at the level of care and customer service that I receive. I feel blessed to have found a company that still takes such pride in the products that they sell and how they represent themselves through their customer service. Give them a try, you will be impressed as well."
"I ordered from your company and was very happy. Speedy delivery even during the pandemic. "
"I have order here for yrs!"
"All items I have ordered were good quality and received them quickly"
"Good communication, good service!"
"fast ship quality item
Thanks you Factory Direct Craft
"
"Price of item was great, easy order and check out. Easy site to use"
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for providing your feedback, Gloria. We apologize for any confusion during your shopping experience. If at any time you wish to adjust your order, you can click on the cart icon in the upper righthand corner to edit the quantities and/or delete a product from your cart. If you are already in checkout process, simply click on our logo in the upper lefthand corner to exit checkout, then click on the cart icon in the top righthand corner to edit.
If you ever have any questions or concerns, please don't hesitate to reach our customer service department as they are more than happy to help you!
Thank you,
Jessica McKendree”