"Received lot of craft supplies, happy with all I ordered "
"The few times I have ordered they provide information if it is in, out of, or if running low on stock.
The order arrives in a timely fashion and you never get ambiguous messages saying in the orient and expected times that never seem to happen up to six months later.
"
"very easy to find the right beads."
"Glad to find what I needed "
"I ordered a set of outdoor string lights. They are excellent quality for the price, arrived packaged securely and they work! Thank you."
"I have received quite a few items for my fairy garden and the quality of these fairies is fantastic. I love that it is identified that they are shipped right here in the US
The price and quality are wonderful"
"best priced/quality doll wigs"
"Everything was fast & easy!"
"One table l had to glue. My reading glasses were missing. I did not like the bedding on the bed. Otherwise I really love the things I ordered. I keep ordering more."
"Always a Superior product that I have ordered. "
"About the only problem I have ever had is extra items in my that I didn't realize I had added. Easy to remote so really no problem."
"Great! I've never ordered from your company love everything!! Especially the prices on minitures !! Plus free shopping over 39.00! Very happy, can't wait to get my stuff, hope they email me on what company is delivering pkg. and date. Thank you again!!"
"Website easy to use. Good selection of items."
"I enjoyed looking at all the things you have and will be very happy with what I've purchased. I'm making a haunted graveyard for my 40 something daughter who loves Halloween."
"They had exactly what I was looking for at great prices. Website was easy to use. Great transaction."
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for sharing your feedback, Janell. At Factory Direct Craft, we have a 100% satisfaction guarantee. Please inspect your purchases immediately and notify our customer service team of any damaged, incomplete, or inaccurate shipments so that we can help resolve any issues. If, within 30 days, you are dissatisfied for any reason (ie. bedding on the bed), you may return your purchase for a full refund of the merchandise value.
We appreciate your business and look forward to serving you again in the near future.
Thank you,
Jessica McKendree”