Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Ornament embellishments
"Glad to find what I needed "
Arrived So Quickly!
"I ordered a set of outdoor string lights. They are excellent quality for the price, arrived packaged securely and they work! Thank you."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Excellent response and shipping time
"I have received quite a few items for my fairy garden and the quality of these fairies is fantastic. I love that it is identified that they are shipped right here in the US
The price and quality are wonderful"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Great quality doll wigs!
"best priced/quality doll wigs"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Very easy ordering
"Everything was fast & easy!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
I am mostly happy. One came broken.
"One table l had to glue. My reading glasses were missing. I did not like the bedding on the bed. Otherwise I really love the things I ordered. I keep ordering more."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Small Dollhouse Miniaure Vanity excellent wii give more when I recieve it.
"Always a Superior product that I have ordered. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Good products, good service, fast service
"About the only problem I have ever had is extra items in my that I didn't realize I had added. Easy to remote so really no problem."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Love all items especially thé minitures ! Also thank you for keeping items on cart for more then a day!
"Great! I've never ordered from your company love everything!! Especially the prices on minitures !! Plus free shopping over 39.00! Very happy, can't wait to get my stuff, hope they email me on what company is delivering pkg. and date. Thank you again!!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Dollhouse
"Website easy to use. Good selection of items."
Detailed Review Benchmark + -
Pricing of products and services
It's wonderful to find what you want and all in one place.
"I enjoyed looking at all the things you have and will be very happy with what I've purchased. I'm making a haunted graveyard for my 40 something daughter who loves Halloween."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges
Great selection, easy to use website,
"They had exactly what I was looking for at great prices. Website was easy to use. Great transaction."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
First time purchaser!
"There were a lot of choices. The material looks good. The website is user friendly. Now, the proof will be in the pudding. I'll check back when I receive the merchandise."
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
This is my 1 st time buying from your business
"So far you said that you have every item that I order in stock. I hope that it will not be long before you can ship the items all out at one time."
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Satisfied Customer
"Everything I have ever ordered as been great. Would highly recommend "
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for sharing your feedback, Janell. At Factory Direct Craft, we have a 100% satisfaction guarantee. Please inspect your purchases immediately and notify our customer service team of any damaged, incomplete, or inaccurate shipments so that we can help resolve any issues. If, within 30 days, you are dissatisfied for any reason (ie. bedding on the bed), you may return your purchase for a full refund of the merchandise value.
We appreciate your business and look forward to serving you again in the near future.
Thank you,
Jessica McKendree”