" Very slow delivery . Haven't received my order of nearly $200 yet. "
"I ordered and paid for the filters on the 4th of July (my annual restock day); however, eight days later no filters and no message of shipment. I contacted the company asking what's up? That very afternoon the filters shipped. Imagine that. The following day I received an email from Factory Direct Filters stating that the filters had shipped. Did my original email spark shipment. I don't know. Bottom line, I have the filters, they arrived in great shape, and can't beat the price, but don't forget the to ship promptly. I pay on time, you ship on time. This will make our relationship last longer :)"
"We received our order within one week. Shipping was free..great experience!"
"Just what I was looking for, received in condition as described and without delay"
"I need some odd sized filters and locally they were several dollars higher so I now order from Factory Direct Filters and they ship them to my door for less than if I took the time to drive across town and pay more. Why would I do that? I save time and money too!"
"First, the website told me to resubmit my order and when I did, I was charged twice. It took two days of constant calling to fix that. Then, it was many days past my order date and I called again. I was told my order wasn't ready to ship yet, 5 to 7 more days. So, I finally cancelled and ordered from someone else. I have to admit, they have good customer service when you finally reach them. They are exceptionally polite and returned my money promptly. I just didn't have time to wait on filters. The guy told me that I picked a really bad time to order, so probably they are OK. It was just a bad experience."
"I ordered filter on 7/4 and never received the product. It may still arrive, but it's been two weeks. "
"Fast delivery of a fine product"
"I would purchase from them again."
"This is a great website. I found the extract size a/c filter for my a/c."
"Waited 10 days and finally inquired about my order. The had "difficulty" completing my order to to overwhelping orders. Gave them another few days and cancelled. Bad for you rep if you can't handle the demand.
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"Best deal on 30x36 Geothermal filters!"
"The filters were hard to order online -slow process-, arrived slowly, had untimely updates such as email notification of 'just shipped' two days before arrival & were not the filters I expected. The quality is poor, the filters are unlabeled & seem to be poor quality 'knockoffs' of a major brand."
"they had the odd size filter that we needed and no stores had for sale.
speedy delivery."
"I order online . The filters arrived at my home 6 days Later than the date I was told they would. I bought 6 filters. Only 2 were actually useable. The other 4 were either bent or sides were crushed. One had a tear in the filter material itself. The box they were shipped in was flimsy and damaged. I'm not buying from this company again."