ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-07-16

Great service

"Purchase could not have gone better. So easy I placed my order paid and my order was on my doorstep the day it was promised. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-07-16

Best deal

"Did my research and found FDF to be the best deal. Quickly shipped to my home. Work great."


Verified
3/5

2016-07-16

I am on hold until you make them

"Your warehouse has to make them. I haven't received filters yet"


Verified
5/5

2016-07-16

great service

"It is hard to find the better-for-your-allergies in my rural area, and this service/company sent them right away - arriving perfectly intact despite my fears for such easily-injured merchandise coming via shipper to my home.
"


Verified
5/5

2016-07-16

AWESOME FILTERS

"SUPER NICE FILTERS AT A GREAT PRICE...SHIPPING AND ARRIVAL EXTREMELY FAST..."


Verified
1/5

2016-07-15

Where is my filters?

"I ordered filters two weeks ago and have not received them yet."


Verified
5/5

2016-07-15

"Received the filters in a timely manner. All is good and fit perfectly.
Thank you.
"


Verified
1/5

2016-07-15

You can't even find my order

"Took my money twice. Can't find my order twice. Refunded the order twice.
Won't be back for a 3rd attempt.
Good luck... you'll need it...
"


Verified
1/5

2016-07-15

filters don't fill the bill

"filters are smaller than 20 x 20 x 4 that they were advertised as and smaller than filters we had been using. They do not fill the space for the filters and are blown around and make noise and let air go around them.
very unacceptable and bought 6 which is 6 too many.
"


Verified
1/5

2016-07-15

Bad First Experience with of Factory Direct Filters

"The issues with my first order with FDF included:
1. Order was delivered later then estimated arrival date on order confirmation email on order.
2. I made call to FDF customer service to find out why the order had yet to be received although my credit card account had been charged a week before the call.
3. Customer service informed me the order was delayed. I did not receieve any notification of this delay until my call to FDF to determine status of order
4. The filter order was received promptly after my phone call to determine order status.
5. The Customer Service rep was very courteous and understanding and promptly addressed the issue :).
"


Verified
5/5

2016-07-15

24 x 24 filter order

"Very satisfied 38th my filter reorder!"


Verified
5/5

2016-07-15

Excellent customer service

"the Fedex link showed that the ordered filters had been delivered but I had not received them. When I called customer service a new set was promptly dispatched, no ifs ands or buts !
Very appreciative first time customer who is now a lifelong customer.
"


Verified
5/5

2016-07-15

Quick, easy and a great price

"Glad to get great service and a better price than what the A/C company wanted to charge me. Thanks for a great experience !"


Verified
2/5

2016-07-15

Bad delivery

"Package was left on the street no where near the address on the package. A Good Samaritan saw it and delivered to correct address"


Verified
5/5

2016-07-15

Keeping Cool

"These filters arrived quickly, were of great quality, fit perfectly and all at a great price.
I'm very satisfied and would definitely recommend them.
"