"Genevieve Busby was very helpful in my situation. She is one of the better customer service reps I have ever worked with."
"Called to cancel part of my order and expected that it might be a difficult discussion. Much to my surprise, it was a delight to deal with Genevieve. She looked into the detail, put me on hold for a minute or two, then came back and basically said “ all is done”. Within 15 minutes I received a return email delineating the details, including the refund. Excellent experience for a satisfied customer who will shop here again..."
"She RULES. ANDREA WENT ABOVE AND BEYOND THE CALL OF DUTY. SHE WAS VERY PROFESSIONAL AND EFFICIENT. IF I COULD HIRE HER I WOULD. PLEASE RELAY MY VERY BEST ENJOY YOUR DAY
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"As a former account supervisor for a large customer service organization, I usually expect excellent customer service from a company, but generally have an experience that is little more than mediocre. This was not true with my experience with Andrea Mendoza. She followed the issue with my ordered product not being delivered on time and gave me the confidence that my order would arrive in time for my grandson's birthday. Her responses to my inquiries were polite and never did she make it appear that I was bothering her when I inquired about the delivery status. I would have been proud to have had Andrea on my customer service team, as your company should be. She deserves more than five stars, in my book."
"She handled my order misship within an hour. I really appreciated her attention and speed. "
"I received a defective item and Genevieve Busby provided me with excellent customer service! I will continue shopping at Fanatics!"
"I was having some concern about the shipping, and I called customer service and Lauren Alfonzo was able to help me. She was able to track down and locate where my order was and was able to process the order immediately. I am greatly appreciated this kind of support, Lauren Alfonzo was amazing and hadprovided me with excellent customer service. I will definitely do business with Fanatics again in the future. Thank you so much."
" I had a problem with my order, it didn't come with a certificate of authenticity. So I emailed customer service and they told me that it didn't come with one, but the description of it said it included a certificate. Customer service told me to mail it back but I thought something was wrong so I got on the phone and called customer service and talked to Andrea. She was very helpful and she looked into my problem and got right back to me. She turned a very bad experience I had with Fanatics and turned it into a very good experience. Thank you Andrea!!!"
"Andrea took the time to help me and talk to me. I wish I could work with her anytime I have questions or issues. Thank you for everything you did!! "
"I had placed an order for 2 items and 1 item came which was not the item I ordered. I contact Fanatics and Donna O'Donnell handled my claim with the utmost professionalism & concern. We chatted back and forth and got it handled in one afternoon. My correct item will be sent to me at no charge. I've done business with Fanatics for many years and never had an issue until now, but mistakes do happen. It's how they are handled that matters & is remembered. I will continue to do business with this company in the future. Great Job Donna! Regards, Debra Cannon
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"Beyond dissapointed. I placed an order November 3, 2016 it is now December 15, 2016. I do not have the ONE item i ordered and they took my money immediately. BAD BUSINESS. I don't have a status update or support. I don't have anything. I have contacted customer service via live chat twice - since a phone number cannot be found - to be promised on two different occasions that my order would be shipped, a status update would be provided, or a solution would be provided. NOTHING. Customer service was lazy and automated, with no follow though and no concern. I asked if I had options like changing sizes or changing items to get my order to ship faster. I was told, 'no'. I was offering solutions, not them. They gave me nothing. No help, no product, no refund. SAVE YOUR MONEY!!! They false advertise shipping dates, they provide to customer service, and they take your money. Thanks for nothing fanatics.com "
"!!! !! !! !! !!! !! !! !! !! !! !! !! !! !! !! !! !!! !! !!! !! !! Played an order on 12.10.16 and Never got it , although i paid 2 days shipping !!! Do not order you will regret it, and only be disappointed !!!! this is the worst customer service ever!!!!! and when you try to call them they will keep you on hold for EVER !!!! this is ridicules , Very poor service !!! .. ... .. . . !!!!! !!!! !!! !!! !!! !!! !! !! !! !! !! !! !! !! !! !! !!! !! !! !! !! "
"Second time I've been dissatisfied with this seller. This time, they charged me for an item they didn't have in stock and I had to contact them to get a refund. Not apologetic at all and wanted me to "pick something else out," They also claimed 1 days shipping...took 3 and now all of my stuff is going to be late for the big game. Avoid these clowns...their customer service is awful."
"I read the return policy carefully before placing an order. It states how simple it is, and that a return label will be sent to you if you are not satisfied with your order. What they don't tell you anywhere on the return policy is that they will deduct $5.50 for the return. This should have been disclosed on the return policy. I attempted to contact the live chat, and it wouldn't ever connect me with an agent. So I will pay for the return fee, even though it was never disclosed, but I will never order from this web site again. Be forewarned that their customer service **** if you have a problem and you will pay the return shipping."
"I bought 2 small items that were both in stock with 2-day expedited shipping on 10/3. I emailed them on 10/10 about the order and never heard anything back from them. Finally on 10/13 I got shipping confirmation, but only a label created... item hasn't actually shipped yet! Where are my products? They charged my credit card for them nearly 2 weeks ago. HORRIBLE CUSTOMER SERVICE! SLOW SHIPPING!"