"Donna and Patricia were profesdional and couteos while proceesing my cancelled order. And fast!!"
"I made an error when I completed my order, which resulted in my order being shipped to an address that we had not lived at in several years. My inquiry call was routed to Melina Nicolaides. She took time to fully understand the situation and clearly took accountability for handling my problem. Today I have the merchandise that I ordered and the turnaround time from start to finish was just a few days. Melina was awesome! With customer service that is that great, it is easy to share the good news with friends. Many companies talk the talk but do not walk the walk. Fanatics gets it done with people like Melina."
"Two baseball cases that I ordered came with missing pieces. Donna O'Donnell was the representative who answered the phone and patiently worked through the process with the manufacturer and I had the missing pieces in less than a week. Thank you Donna O'Donnell!"
"Lauren Alfonzo was amazing and provided me with excellent customer service! Not only did she resolve my issue but she emailed in a timely manner to let me know! Thanks! "
"I accidentally ordered 2 of same merchandise and Lauren Alfonso contacted me and corrected order for me awesome customer service "
"I had to make a change to my order and the service representative- Lauren Alfonzo did a great job. She was knowledgeable, courteous, and efficient. I had my situation resolved in a matter of minutes.
Keep up the great attitude and service!"
"Melina Nicolaides provided excellent customer service by helping me order a replacement for a defective item that I had received. She was able to process the replacement promptly, which I received in less than 48 hours from contacting her. Throughout the process, she was professional and courteous. She is definitely an asset to the company. "
"Interaction with customer service twice now. My shipment was lost and the first time they brushed me off. She was rude, short and did not convey any interest or concern for me as a customer -she says to me: "you will have to speak with FedEx" - who in turn sent me to USPS (because it was a "smartship" - which by the way, not so smart! I was on hold for more than an hour and the post office personnel was clearly annoyed she had to "help me"). The product was tracked and in a facility near my home town - but they could not (would not) reroute it. I was told to speak with Fanatics because "there was nothing they could do" - really? I don't buy that - So back to Fanatics - we all know how that went the first time. So after calling back and waiting on hold for another 10 minutes they tell me they will reship and I ask if it can be expedited as it has been 3 weeks (on a 10 day ship)... This lady was also very disinterested in helping a customer. They will ship out a new product - see below for a separate but related complaint ** - to me - I ask for it to be expedited but I get this lethargic "I can't change that - but it is going to my supervisor and they will fix the shipping address problem" great but how will I know this is fixed? you should get an email by Thursday? Really? wow
** Are their internal systems so archaic they cannot resolve my problem with the initial shipment (e.g. change the address on the "smart ship") or at the final stage why is it so difficult to make your customer happy? I will not shop with them EVER AGAIN - I have purchased a number of items from them and I think they do alright - but honestly, they charge you to return stuff and there is better service out there -"
"Melissa gave incredible service and is a credit to your company and should be acknowledged. "
"Melissa Ospina helped me with a problem regarding an order that was misdelivered and never arrived. She promptly reordered my item and even got it FedEx shipped to me. Thanks Melissa! :)"
"I had a issue and contact the company. Andrea Mendoza emailed me immediately with help. She took care of the situation and it is due to ship this week. Andrea was a pleasure to deal with!"
"Melissa Ospina was amazing"
"Melina was a super star. I was in a crunch trying to get Christmas shopping done and one of the items I ordered came to me broken. The replacement was a cinch. The team was understanding and made the process seamless. "
"I just wanted to take the time to write Fanatics on behalf of Melissa Ospina. She could not have been nicer or more through in the process of looking for a return where I made a mistake. She helped me out in ways that I can only express in this review. I will be a customer for life because she went the extra mile to communicate with me every step of the process. I even took the time to leave a 5 star review on Melissa's behalf not he Mounted Memories Facebook page because I was so blown away by her customer service.
Thank you ,
Michael F."
"Melina Nicolaides was fantastic! Definitely one of the best I’ve ever worked with in ANY company’s customer service department! She was professional, courteous, prompt, and such a pleasure to deal with. She helped to turn around an otherwise very frustrating situation for me and to make my nephew super happy (which means the world to me).
:-) :-) :-) Thank you Melina! You’re a life saver!!!!"