"Donna was very competent and helpful and she got my issue resolved quickly to my full satisfaction!"

"Donna O'Donnell provided me with excellent customer service! Thank u so much for the help."

"During the holidays is both the craziest and most important time for shipping. Unfortunately, Fedex made an error when delivering my item and it didn't make it off the truck as anticipated. Andrea Mendoza helped me file a claim, explained to me the process and also went above and beyond to ensure I knew my options to get this rectified quickly in the manner I wished. My issue was resolved almost immediately with quick responses from Andrea. Thank you for ensuring my small order got to me with no headache!"

"How can they justify an 11 day fulfillment window?
I ordered 2 sweatshirts for my grandsons on 11/16, chose and paid for the standard 5 to 7 days shipping. I wanted to give these to the kids on thanksgiving weekend, I just checked the FedEx tracking number and the order is not scheduled to arrive until 11/27.
I won't have anything for my grandkids. I called fanatics and they said sorry but could not do anything to improve the situation, the refunded the 4.99 shipping charges. Small favor.
Had they been honest and stated up front the delivery would take 11 days, I would never have given them my business."

"Melissa, customer service supervisor was amazing & cooperative.
Handled my claim very professionally with mutual respect, & consideration.
Glad that Fanatics has employees that are capable to do the right thing with a positive outcome from a defective product return.
Will do business with Fanatics again in the future from this satisfied repeat customer."

"I didn't know I had a package and Donna gave me helpful hints to locate it. She was very patient and polite to work with. I really appreciate her time and concern for me, the customer. You have a wonderful customer service person. Thanks again, Donna and you are great!!

Glen Ferry"

"I purchased an autographed item that wasn’t up to par. She to a personal interest in my situation and did whatever she could to rectify the issue. Exceeded expectations and earned my repeat buisness."

"Genevieve was able to help me out when no one else did, she was very polite and professional! "

"I received the wrong item in a recent order I placed. Called and talked with Genevieve in customer service. She was so kind and helpful. She took care of getting me the necessary labels to send back the wrong item and replaced it with what I originally ordered--all within a week! Shout out to Genevieve! "

"Genevieve Busby did a awesome job with helping me with my order concerns and got it resolved asap and truly cared about helping me with it. "

"I received my autographed jersey and being a novice in the collectables arena, I inadvertently removed the authenticity sticker from the jersey. I immediately recognized my error when I read the enclosed card explaining the significance of the sticker. I was put in touch with Donna and she very professionally walked me through the steps necessary to get a replacement autographed jersey. I must admit that I was almost traumatized thinking it would take and act of Congress to get this resolved. To the contrary, Donna was able to assure me that my situation was correctable and that she would get back to me with the details. Within 24 hours, she had a response and indicated that a replacement jersey had bee requisition with a new authenticity sticker and I merely had to return the jersey in my possession with the label she included in her e-mail. What a wonderful experience and I look forward to my future purchases. Thanks Donna!!!
"

"I wanted to give a thanks to the Customer Service Agent, Andrea Mendoza. She was extremely attentive and answered all my questions. She was efficient and she followed up with me daily until my issue was resolved. I will definitely shop here again simply from this experience.
"

"Was trying to finf info on a 1958 ted williams and jept getting disconected. Fanatics customer service emailed me within the hour with answer to all my questions. Was a pleasure working with them. "

"I had a problem with my order. So I contacted customer service and was lucky to reach Andrea Mendoza. She worked with another department to ensure my complete satisfaction.

Andrea is a Rock Star in your CS department. You are lucky to have her. Sub par CS seems to be the norm anymore at lots of places. NOT the case here.

Thanks Andrea "

"Ms. Mendoza showed great patience and real concern for my problem. She went out of her way to make my experience with Fanatics frictionless ."