"Fedex took a 50g packet of Gold. Lost it. And paid me 50 eur (minimum to legally, and maximum they let me declare) out of 1600 eur.
The man from Fedex who got it, put another packet in my name.
Mine was officially lost.
Fedex sent me email detailing how legally I can not sue them, and paid me the declared 50 eur. (Transport still on my account).
They just stole my packet and part of my savings in my face, and no person was punished, no mechanism of tracking. No monetary compensation...
Simply put. I knew this could happen. But I trusted Fedex. And this trust became a total impunity for any of their employees to still any valuable packet under their legal umbrella. Absolutely moreover I was paid minimum and reminded that their employees have impunity to steal. Be aware guys of valuable objects. No kidding. Barcelona, Spain"

"The people don't even try to deliver the package. I was home all day two days in a row when they supposedly tried to deliver the package. Never heard anyone try to knock on either door. It is a small apartment and we use the back door. On the second day I found the door tag way up high on the door. I had checked the mailbox and the door the first day when I expected the package, but didn't see it way up there. Ended up calling and having it delivered to the store for pickup, wish I could just have it sent there in the first place, I could have had it 3 days earlier. I also tried to do this online, but it just kept saying my information couldn't be verified but no directions on how to verify it. I would not use fedex when I have another option."

"On my order placed Sat 7/18 I checked tracking info and FedEx said it was delivered to my front door on 7/21. After multiple calls I discovered they left package in a very hot mailbox 1/4 mile away. I will never order from a company that uses FedEx again and I will never use FedEx again for any of my business."

"FedExellent costumer service, shipping time,and products"

"Excellent Non-delivery Service

I sent two International Priority parcels by FedEx from Namibia to New York and South Korea respectively, the first to an art gallery and the other to an university. Both were consignments of non-commercial materials accompanied by full descriptive and recipient contact information delivery notes, including estimated value. After arriving in the destination countries both were returned to Namibia due to 'inadequate commercial invoices' for customs purposes. FedEx did not even bother to contact the recipients, even though the New York consignment being billed to the recipient's account. Are FedEx employees illiterate or do they simply don't bother to read accompanying documentation? Now the materials have to be resent a month later at the same cost, though not with FedEx again. Postal services would have been quicker and more reliable"

"Delivery was fast, but i got headache to receive my item. There is no door-to-door delivery in Kazakhstan office without $11 extra charge! Either i had to pay $11 or i had to go to Fedex office to get documents and then go to custom and receive my package by myself! But even i paid extra charge i had to print contract, sign it, scan it and send it to fedex and only then i got my package after 1 day.
Also i spent about 1 hour to know what i had to do. I had known about problem because i tracked package every day, nobody contacted me to inform.
And is i know now this happens with EVERY delivery to individuals, while EMS never.
My verdict - will never use it again in Kazakhstan."

"I wrote a FedEx ceo an email stating my situation:

Hello FedEx Executive,
My name is Colleen Henson and my shipment that was sent through your company was mistreated resulting in the death of the animal that was being shipped. I ordered an Asian Water Monitor for the amount of 149.90 including shipping costs from the Flordia Herps pet and supplies company. I paid for 24 hour live animal shipping and the shipment was promised on your website to arrive by 10 am on 03-04-2015. The shipment was late so I called your company they said it would be just and hour late. Then that hour passed and I called again they said that a truck the a couple days before with other packages not mine was late so they were delivering those. I was disgusted with that answer because your company should prioritize live animals to go out, I would not have been worried if it was makeup I ordered. Also I paid for the priority shipping so I had to remind them of that and with that they promised within the next hour and they would contact the driver. After waiting that hour I of course called another time and then again had to remind another representative it was a live animal when there legally should be a notice of that already when they did not see one. Again promised a different time when the shipment arrived 5 hours late. Now a lizard is shipped with a heat pack to keep them warm for the journey and besides the fact that it is a live animal the 24 hour shipping is meant for that heat pack. My of course could not withstand the circumstances of being pushed aside for 5 extra hours and not prioritizing a live animal or marking the box correctly. Well as you can tell I opened my package to a dead animal which was a terrible experience in itself. So I called your claims department to make one and had multiple representatives promise the claim would be accepted on a recorded line (feel free to pull the calls). They said all I would have to do is call the shipper and have them finish the claim as it was clearly FedEx at fault and not the shipper or me. So I contacted the shipper who proceeded to let me know that he has a contract with your company stating that he is not allowed to file a claim. Now I understand that company having a contract but FedEx had already promised acceptance of fault when they should be able to see that information. So legally FedEx would just have to approve a one time claim for that company so he is not breaking his contract. So I called FedEx again attempting to get someone knowledgeable and explained the situation once again to many people who once again admitted fault until I got to someone that said he would email and call the company letting them know to do the claim but he said he did not see a contract. So once again that was not helpful because your employees could not seem to understand what a contract is so a random telecommunications employee can not just tell the company they can finish the claim. Also I contacted the company again and they never received anything this rep promised and he never contacted me again as promised. In conclusion I have been a previous happy customer of FedEx but now I feel as though this company does not care about how the animals they ship are handled and in turn do not care about compensating their customers for mistakes. In my opinion if this was a mistake instead of carelessness the company would be working harder to help fix it and reimburse my purchase or fulfill my claim for a new reptile. I have spoke to and dealt with many people that do not keep promises or seem to know what they are doing so I hope and pray that you can help rectify the situation so I do not have to continue on this path to someone else. I would love to be finished with this but I will also not just put up with a company not caring that much.
Thank you for looking over my situation and I look forward to your response and resolution.
//////////
His executive assistant contacted me that day stating they would not do anything because it was a live animal shipment and would not take liability. They are the ones that were 5 hours late on the 24 hour live animal shipping I paid for. FedEx were the ones that prioritized inanimate objects shipping over what once was a living breathing animal. I proceeded to ask her if it is their responsibility to be on time and she stated they are not liable for anything on live animal shipments. So it doesn't matter that they are late, not caring about the animals well being, not marking the package correctly so possibly throwing the package around carelessly, they will not take responsibility for their actions and will mistreat what they'd like. So from everything I have been told no live animal shipper should work with this company if they want their customers happy and their shippments on time with the animal alive. As well customers for your animals health go to a shipper that does not use FedEx but uses a company that cares.
"

"FedEx was supposed to deliver a package with signature required by 10:30AM. I rescheduled meetings and took a personal morning off from work to wait for the package. 10:30AM comes and goes and no package. At 10:30AM they were still showing as guaranteed delivery by 10:30AM on their website.

So I call customer service and the guy on the other end replies "oh, we're behind, it will get to you by 12:30pm..."

I explain that if they were running behind, then that should have been indicated on their website tracking so that I wouldn't have wasted my time staying home.

His reply: Yeah, I agree. But I can't do anything for you.

For the price FedEx charges, this is totally unacceptable service. "

"I wasn't happy with the services provided by FedEx. "

"FedEx is not a reliable company. They never deliver on time because of many excuses like "the weather", etc. I ordered a medication over night that I was supposed to take and it was very important. They didn't deliver it because of the weather, then the next day, after I called MANY TIMES! and said CLEARLY that since the package didn't need signature, they could leave it in my mailbox, because I was not going to be home, and I was already late to take my med, the delivery man didn't leave it because I was not home! What??? I called and they said even though my package didn't required signature, the delivery man made a judgment call, and he didn't feel like leaving the package. My mailbox has a LOCK!!! They said there was no note saying I was ok with him leaving the package. They were not helpful and after so many calls and after getting all the info wrong many times, I decided to call and ask to speak to the manager, and they said the manager was too busy to take the call, but they were going to have her call me back. I am still waiting for the call. They were rude in the phone, and were never clear on what they were saying. I felt they were playing with me.
I would recommend to everyone, DO NOT USE FEDEX if you are waiting for something to be delivered soon."

"They stole my money, I've order a package from Pennsylvania, ask to overnight it to Boston, $21.99 on feb. 12, today feb. 14 have not received the package. According to the tracking number, it arrived yesterday afternoon to south Boston location, but they say they didn't deliver because of the weather, since I ordered, until now there were no snow and people were back to work in the public transportation like me, customer service told me I can go today and pick it up myself, why did I pay overnight charges for??? Lost the money but never again fedex, if I order online, the first question will be who's your mail carrier."

"Waiting for my Super Bowl jersey for nearly two weeks. FedEx's tracking tool showed it stuck in Ohio for 3 days! Finally used the live chat and was told it would be here on the 31st. No delivery. Checked the online tracking, and found "Delivery Exception" because THEY TRIED TO DELIVER AT 7:00 A.M.!! to my business address, and wont try again til TUESDAY!! That is not reasonable and not acceptable. No 2nd attempt? No way to go pick up at their facility? Useless -- I'll use UPS."

"Day 1:
Take day off work to stay in for package.
They attempt to deliver to wrong (non-existent) address.
Call and correct the address issue.
Promised redelivery next day.

Day 2:
Take day off work to stay in for package.
They attempt to deliver to wrong (non-existent) address again.
Call and correct the address issue again.
Check online, address still listed incorrectly.
Contact web team who informs me:
- Neither of the two previous people corrected the address.
- The item cannot be left at an arranged safe place.
- The item cannot be picked up from a post office.
- I must wait 2 days for next attempt delivery (when I can't be off again, naturally).

Overall very unimpressed with them making it AS DIFFICULT AS POSSIBLE for me to get my package (which I'm now highly doubtful I will receive).

If I can avoid it, I will never be using again."

"FedEx Express envelope reported "Left at Front Door, package delivered to recipient address" om Friday 1/23/2015. No envelope, no delivery notice on front door, and someone was here all day waiting for package. I did receive a package that day, oh wait, that one was from UPS. At least someone was doing their job. I called to report the missing package and received a call from FedEx on 1/24 @ 9:30 am. They said they would contact the local FedEx branch that delivered the packager and I could expect a call from them later that day. It is now 5:17 pm and no call yet. I stressed to the agent the importance of locating the envelope TODAY! Now, to add insult to injury; FedEx is CLOSED ON MONDAY!!!! I guess it is up to me to wander up and down the street knocking on stranger's doors here in Detroit!! All this for premium $$$$$$$."

"I have zero complaints my packages are always safe and undamaged and covered in rain or snow whoever on my route is wonderful..I worked for another company and regardless of the fact people just think it's "ding doing here's your box" there's more to it.. so I appreciate when I walk outside in the snow and my packages are covered and dry and u damaged with isn't the case with other companys .."