"After 5 days, my package has moved less than 90 miles. Tracking won't even give a delivery date. Customer service blames the shipper for the issues. What a joke."
"I was expecting a package from FedEx. On the day it was scheduled to be delivered I didn’t get it. The next day I got a notification that a delivery attempt was made but “Customer Not Available.” Contacted FedEx because I was home and know for a fact the driver never came to my house. I was given the run around and told my package would be delivered the next day. I cancelled plans for the next day so I would be home to receive my package. Once again I got the same notification. Once again I know for a fact the driver never came to my house. Contacted FedEx again and was assured the driver would be contacted and told to come back and deliver my package ASAP. I waited all day and still no package. Every time I contact FedEx I’m given the run around. Their customer service ****. Each time I get the same cookie cutter response. They don’t even address the fact the driver states he tried to deliver my package when he actually didn’t. Three days and still no package. I’m not sure if I will ever get my package at this point. If it were possible to give a negative review I would do so."
"+ VERY long delivery times, package shipped 100 miles away may and most likely will take well over 14 days to
receive
+ Estimated delivery times posted on Fedex site will change several times, you never know when package will
arrive
+ Customer service in NON-existent
+ Package tracking is a joke - according to Fedex tracking, my package departed location in AM only to return
to very same location in PM
+ How are they still in business is beyond me, Fedex has NO business delivering ANYTHING
+ Your package will take longer to be delivered then the one in a movie Cast Away - GUARANTEED
"
"Fedex is the absolute worst shipper in this country. I have a package coming and so far they have managed to move it 22 miles in the wrong direction in two days. Every time someone ships something to me Fedex, they either lose it or send it all over the country so it takes weeks to get here. Avoid this incompetent company at all costs."
"FedEx ****. If I could rate a zero I would, first off they delivered my package to the incorrect address and would not support on having this reimbursed or tracked down resulting in me having to follow up with the merchant. Fortunately the seller resent my item free of charge. Fast forward a week later, my package was reshipped April 7th with a delivery date of April 13th. I did not receive package nor updates as to where it was on the slated date. It is now April 14th, my package just says No Scheduled Delivery Date Available At This Time. Here I am two days past delivery date, no call or follow ups with the status of my package. Their infrastructure is awful. Not to mention this is not the first time FedEx messed up a simple delivery. "
"Over charges no respect for Dailey drivers are rude and mean ... the worst ever"
"Well, we all know how bad FedEx service -- particularly FedEx ground -- is. That's certain, documented, and no longer in question. And, they seem no longer to care; they "give good phone," but actually do poorly. So, what is one to do? Let's all help ourselves while we send a message to FedEx that they will finally hear. My company just closed its FedEx account, and opened accounts with both UPS and DHL. To my pleasant surprise, they a) do MUCH better delivering, including both ground and air service, and b) have VERY convenient drop-off locations AND offices!"
"My tracking # said it had not been dropped at fed ex, my order was three weeks late, and it was just delivered. I checked the tracking # and it still says they are awaiting the shipper to bring them the package "
"I ordered a table set and it was supposed to be 2 day delivery, but the delivery date has changed 4 times now and its pending now. The item I ordered is in the fedex in my city but there's no delivery date and no reason for the delay. I'm getting so frustrated cause my babies are eating in the living room waiting on freaking fedex."
"Shipped business documents to Mexico. Told delivery in 2 days which was plenty of time as needed in 4. Cited potential weather issues....ZERO WEATHER between Memphis and destination. Goes to Miami and now an told it will be 2 days late well past deadline. Fed Ex....when you absolutely have to get it there overnight...unless it is inconvenient to us...or we can make an excuse and still keep all of the money....or we just don't feel like it and put children on the phone to answer your questions.
Will do my best to direct EVERY SINGKLE piece of business we do away from WORTHLESS Fed Ex....
"
"Dropped a package off at the local Fedex agent at 8AM and paid for overnight shipping. Fedex never came by to pick up the package. Weather was fine, no traffic issues..they just decided not to pick up from this location.
Talked to a Fedex agent that told me that they should pick it up today..if not, I get a refund.
What good does that do me?? My customer needed the item shipped to him overnight.
I lost another customer due to Fedex incompetence."
"No human being actually only one and they were diabolical, unprofessional. Told me it would “cost me for them to help me” OMG do not use this company you will regret it "
"THEY KEEP LEAVING MY PACKAGES AT THE HOUSE NEXT DOOR BY MISTAKE. I KEEP CALLING THEM EVERYTIME THEY DO IT AND NOTHING IS DONE.
IT HAS HAPPENED FOUR TIMES NOW. THE FIRST TIME IT HAPPENED WAS TWO YEARS AGO. MY DAUGHTER HAD TO SEND BACK HER NEW COMPUTER TO LENOVO FOR A SMALL ISSUE. FEDEX DELIVERED TO THE HOUSE NEXT DOOR. I IMMEDIATELY CALLED THEM AND WAS INFORMED THAT THE DRIVER WOULD RETURN "THE NEXT DAY" TO RETRIEVE THE COMPUTER. THEY CAME THE NEXT DAY AND WAS UNSUCCESSFUL. THEY KEPT TELLING ME THAT I SHOULD GO AND RETRIEVE THE COMPUTER THAT THEY HAD DELIVERED WRONGFULLY, BUT I KEPT TELLING THEM THAT THIS WASNT MY PROBLEM AND I DIDN'T WANT TO MAKE IT ONE FOR ME. IF I GET BEATEN UP, WHO PROBLEM WOULD IT BE?
THEY ALSO TOLD ME AT THE DELIVERY OFFICE THAT IF THEY DONT RETRIEVE THE COMPUTER THAT THEY WOULD GET LAW INFORCEMENT INVOLVED. BUT AFTER THE THIRD ATTEMPT THEY MADE TO RETRIEVE THE COMPUTER, I FOUND OUT THAT IT WAS ALL LIES.
THEY TOLD ME TO START A CLAIM, FEDEX ONLY INSURES UP TO $100.00 DOLLARS. LAW INFORCEMENT OFFICIALS WERE NEVER CONTACTED.
THE 2ND. TIME THE CHILD BRUNG ME THE FOOD THAT I HAD ORDERED. THE PACKAGE WAS INSIDE THEIR FENCE AND HE SAW ME AND BROUGHT IT TO ME.
THE 3RD. TIME I CAUGHT THE DRIVER AND HE BOUGHT IT TO ME.
THE FOURTH TIME WAS LAST FRIDAY, THEY DELIVERED THE FOOD AGAIN NEXT DOOR. MY NUMBER WAS ON IT AND THEY LEFT A MESSAGE THAT THEY HAD A PACKAGE OVER THERE. I ONLY GOT THE MESSAGE AFTER I PICKED UP A PACKAGE OUTSIDE AND REALIZED THAT IT WAS THE PACKAGE IN QUESTION.
I CALLED FEDEX AGAIN AND TOLD THEM IT APPEARS TO BE A GPS ERROR, BUT THE PERSON THAT I SPOKE TO IN THAT DEPT. WAS VERY UNSYMPATHETIC AND VERY RUDE. I TOLD HIM ABOUT THE FOUR INCIDENTS AND HE BASICALLY SAID HE DIDNT CARE THAT I WAS WASTING HIS TIME. HE STAYED THAT I TOLD HIM THE SAME STORY 'FOUR" TIMES.
I'M NOW COMPLETELY FED UP WITH FED EX."
"According to their website, the ground rate for the package I was going to ship was about $11 based on the actually destination, the actual weight, the actual length, and width of the cardboard tube - with the contents being sent inside the tube. I printed the label through eBay since it was something I sold through that selling platform. I then dropped off the package in person at a FedEx/Print shop drop off location. I ended up being charged $30 - almost 3x as much!!! I called customer service and the tier 1 phone rep told me the package required special handling. I have never been given such an excuse from any shipper in the past ever for what is basically highway robbery on FedEx's part. The supervisor I was transferred to was also complicit in their little scheme and would not refund me my money. Sorry, but as a seller on eBay, FedEx will no longer be considered ever again as a shipper who will handle any future and subsequent packages from me again. I am the customer and if FedEx chooses to rip me off and be dishonest with their bogus charges - I will choose to give my shipping needs to other shippers who can be more principled and virtuous "
"Worst experience yuck! Do not ever use their service"