"Shipper sent very large, well packed statue. But that didn't Fedex from putting two cannon ball sized holes in the box damaging the statue inside.
On video showing driver putting box by front door (holes visible) and leaving without pressing doorbell.
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"2-day package shipped Nov 9th hasbeen sitting in Flint MI since Nov 11th 7:35am with no movement for delivery as of Nov 14th 11:45am. Forget speaking to a live agent as automated call system is useless. Its UPS or USPS from now on. If they ship FedEx it willbe refused."
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At all not professional. They done declaration of my item in USD, even the whole price in Singaporean Dollar, what it has less currency. Three months after and not back money yet. The worst courier company.
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"Value yourself and your business, DHL is a way better delivery company, Fedex should close down
The upsetting experience that I just had with Fedex is embarrasing from a company that is known all over. The drivers are careless, negligents and incompetents, they drop off packages to whatever addresses they feel like just to get empty out their hands. I had a package that dropped off by a Fedex driver at a random USPS location without a known reason, the package is lost without a track and Fedex is not responsable for anything, I have literally called Fedex 20 times without getting to a positive results. I will not ever recommend this incompetent delivery company to anyone. However I got a couple more deliveries from DHL and their service was outstanding. DHL is the responsable company you want to use for your personal or busuness use. I gave Fedex a star because I do not see the minus Zero stars which is what Fedex deserves. Now I have to call the shipper to see what we can do with this hassle. Thanks Fedex for nothing, this company should close business, a two stars reviews is digging you deeper, I hope you get out of business soon."
"Today Fedex sent a text that they were unable to deliver my package that contained expensive meat because they damaged the package and disposed of it. When I called, I spoke to 2 robots (Brendan) who were very fake and insincere, who kept repeating the same sentences and they could not provide any other answers because they did not have any information and were there to follow company policies and procedures. They clearly stated that they did not care one bit that the package was damaged and were there to sound like robots to just get paid by Fedex and follow the company policies and procedures. Imagine what those policies and procedures are! This delivery service is very expensive, and yet it cannot deliver on its promises and services. It cannot and should not be relied on and be aware that you would not get in touch with anyone who will be interested in resolving your issues. "
"Their package insurance is a scam first of all. I will never trust fedex to ship any package. I will only use UPS & USPS from now on. My mom shipped a package and I made sure to be home for the scheduled delivery day. When I received the text message that the package was delivered I was confused because both my husband and I did not hear a knock at the door. As soon as I saw the text message from FEDEX said delivered I opened the door and there was nothing. I am not sure if the driver just delivered it to the wrong address or what so I called and had to file a claim that my package was not delivered. I filed a claim over the phone and online with all documents and item descriptions to be thorough. It was not until a week after, when claims are supposed to be resolved within 5-7 days that I was told that my mom had to file the claim as she was the shipper. So she reached out and spoke to them and they were looking into it. Another week goes by and nothing, so she calls again, is on hold for a very long time and finally gets a supervisor who says the claim is denied. I do not have proof by a photo of the package in front of my door with my apt. # with a time stamp so no I do not believe this should be denied. It is not my responsibility to make sure the driver delivers it to the correct address/door. They denied it because they don’t want to pay for the drivers error. I had over $200 worth of items in the package, it was insured for $200 and my mom payed a little less than $20 to ship it. So now because we trusted them they are saying we are screwed out of over $200 AND the cost to ship the package. This is an absolute joke and it has been a nightmare getting anyone on the phone. I have now been transferred to the incorrect person 3 times. I am not sure why it is so hard to speak to a supervisor. I guess because they are just trying to avoid actually taking responsibility for their employee and they want to save some money. So ridiculous. Stay away from FEDEX!!"
"I just want you to know that I will no longer be using your service. The company I partner with will be cancelling their account, as will my father. I shipped an item with you, using the EXACT measurements and weight as the vendor used to ship it. The box was packed back up the EXACT way it came. I added and extra pound on to the order just in case. I paid for the label and sent it back. Some how, at the transfer center the package gained 3lbs...how I have no idea. Then it cost me an additional $82 for the extra 3lbs. I don’t know which part is more insane. When I called customer service they too thought it was crazy but could do nothing to help me. In a time when people are just barely making ends meat you should be ashamed of yourselves. I have had multiple packages arrive damaged. My bed headboard, cracked, my out door patio furniture, broken, my glassware, broken. I never make a big deal out of it, but this, this is terrible. "
"I used Fedex for an International shipment and they charge twice as much as UPS and thrice as much as USPS. Despite of the higher costs I used Fedex as the shipment contained a time sensitive document and Fedex promises 3 business day delivery for priority services and handling of customs clearance as well. However the shipping agent here didn't bother to inform about any prerequisites on International shipping which caused a day of delay with customs clearance with receiving country. Then after tracking and reaching out a lot the clearance was done and the package then moved at the speed of a turtle to destination facilities. It would have been faster if the recipient just used a bike to go and get it after customs clearance. After it moved to destination facility I was hoping it to be delivered at least 2 days after promised delivery date and they didn't bother to deliver or notify the status. Getting hold of a customer care agent is another daunting task of waiting several hours and making several attempts. Finally an agent told they can't deliver it to recipient and it should be picked from facility if needed. After a long search and a day it was attempted to pickup but they have updated it to be delivered and signed successfully which was totally fake. Reaching out to customer agents again they are not honoring the service delivery promise and refusing to address my grievance. I will never use Fedex again in my life. Better to use UPS or USPS even if they are slower. I was told to feel free to file or write a complain."
"WE always have issues with Fed Ex delivery, especially in the winter. They will pull into our driveway (driveway was cleared of snow) and then they turn around and take the delivery back to Pittsburgh. Same thing the next day. Fast forward to today. We have pharmacy prescription being delivered, first attempt was 7-22 and then 7-23... I call up and talk to some one in India (English was bad and couldn't understand him) and I am told that the package is on hold. Who put it on hold with what authority? Notice that it is to be delivered on 7-26 ... still don't have it. Neighbor has the same problem this same week. NO DELIVERY. Can't talk to someone in the USA that speaks English. I am FED UP with FEDEX."
"They have delivered so many of my packages to the wrong address. These past issues have been resolved-it felt like pulling teeth though. This time, they flat out lost my package. They claim to have delivered it, but they are wrong, I was home all day on the date they claimed it arrived, no FedEx trucks came to my building that day. I called 4 times, there customer service is a joke. They had no idea what happened and kept giving me the run around. I asked how to file a claim, and they flat out refused to provide me with the info on how to do so. (I figured it out) I currently opened a claim and am waiting on results.
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"If I could pick a negative I would. I am so mad they wasted my time/money/life. I called to complained they put me on hold for 30 min then told me they couldnt do anything. I waited for two days at home waiting for delivery that never came. Lost wages and zero compensation. Their way of making it ok was to say they will return product. So angry I can't even begin. Wish I could give negative 1000000000000. "
"I paid to have a package overnighted from Phoenix AZ to Montana.
They have a hub in California however instead of my package going there, they chose to route it through Tennessee. 1500 MILES AWAY.
After calling fedex SEVERAL times and getting NOWHERE, the package that I PAID EXTRA to have here overnight is STILL on a truck and will not be delivered ON TIME.
DO NOT USE FEDEX FOR ANY SHIPPING.
THE US POST OFFICE WOULD HAVE BEEN FASTER WITH REGULAR DELIVERY AT NO CHARGE.
WHAT A JOKE."
"published review 6/30/20
Twice I had issues. First time left parcel in lobby of ny building without notifying me. Good thing I had an honest neighbour inform me it was down there. Second time deliver guy said he tried to deliver parcel and I was not home. I was he did not even attempt. Tomorrow is a holiday, guess he wanted to finish early today. Will never order anything from any company that uses FedEx again"
"Ordered a package and had it shipped international priority 4-5 days (30 usd extra). Waited patiently, after it was not delivered looked up the tracking and it said will be delivered friday (late). Friday came no package, website updated saying monday. Monday no package. Fedex called to pay taxes, asked them they said tuesday. Tuesday no package. Wednesday rolled by no package, called and it was not even in my country yet. I would not recommend ever using FedEx this is ridiculous. This was an occasional present and now it is 4 days after the event and my gift is not even in the country!!!!! Fedex has nothing to say when you call them except it should come soon. "
"This company is very good. "