"Smooth ordering process with quick delivery!"
"They stock quality hardwood charcoal and have a quick turnaround for delivery. Try these guys - you'll be happy!"
"Delivery is super fast - stuff is always right. This order has been just like all the others. FireCraft is awesome!"
"The wood pellets arrived but when I placed the order, it did not show that the FAB-P was going to be backordered? It is a little frustrating now because I have no flavor infusion and am waiting for it to arrive."
"On time and in great condition."
"Great service. Grate was damaged, but they took care of it and quickly shipped a replacement. "
"delivered my gallon of sauce on with out any issues, thanks FireCraft."
"Fastest turn around ever! I placed two different orders in one day, staff called to make sure I didn't screw up! I order everything I need for BBQing from Firecraft!! "
"Awesome deal. Was delivered in a few days and I've be happy ever since."
"Real charcoal very impressed will buy again "
"Very fast delivery! I ordered nine 20lb bags of rockwood charcoal, shipped for free and I had it in 2 days! Can't get any better than that!"
"Dan and the rest of the sales team were great from the pre-sales process through the ordering process. But when the grill box arrived damaged (I did not order one with the optional fork lift prong hole), that is when they really shined. A few pictures to document the damage and I was assured within hours that all would be made right. They worked out everything with Napolean and the carrier and within a week a new grill arrived (no extra holes) and the damaged one was taken back.
I love patronizing small businesses and it was refreshing to have my emails answered within a few hours by the same person every time.
I checked FireCraft out on the BBB before I decided to take a chance with them and I can say they do deserve their high rating. I was so pleased, I bought a grill cover from them, even though I could have bought the same for just a few dollars less elsewhere. They have earned my custom and I know where I will be going if I need more accessories!
--Patrick"
"I can't wait to use it over the holidays, The other is a gift for my daughter-in-law."
"My order came in record time."
"Was set to BQ turkey for the weekend needed new fire box ordered sun delv fri perfect timing thankyou"