"I felt like they really did not care about the coustomer. There were no instructions of any kink only a invoice in box. My grill did not get as hot as it did before . do not buy one. "

"Canceled my order because it was back ordered and would not get it for 6 weeks. Otherwise, customer service was excellent.
"

"Everyone has been friendly and helpful"

"Quick ship and delivery. The smoke ez works great cooked brisket that weekend, best I ever made."

"Shipped quick and in tip top shape. Love it "

"Yes very satisfied! Called me to make sure order correct. Customer service is real good."

"Very good pricing and fast shipping couldn't ask for anything more."

"Delivered in reasonable time, and product was what I ordered"

"Good Sauce.............The sauce came fast. THANKS"

"Outstanding customer service and super fast shipment. I will be a returning customer"

"I have not got my order at all. FedEx had problems I guess and I haven't got nothing"

"Great products with FAST shipping!"

"Very easy site to navigate! Likely to order again. "

"The one item is damaged and it wasn't due to shipping ,it was that way when it was put into the box to be shipped. Not a happy camper, nobody cares . It had to be noticed when put into the shipping carton"

"I purchased a charcoal grill for my son for his birthday. Since it was a third party billing, I immediately got both an email and a call from FireCraft. The issue was taken care of in a few hours and then a call afterwards informing me that everything is okay. That is true customer service!"