"Firecraft was great... I got my shipment early but the liquid infusor box will be returned as it is so poorly made that is not worth $6 let alone the $60 dollars that I paid. The craftmanship at cookshack needs some work and I am a machinist."

"I was notified that my order was received and being processed only to be informed two days later that the product was not available and would be available on March 16th. The next day after this notification I was informed that the product would not be available until March 17th. So we are still waiting for the product we ordered. I may have made another choice if I had known that the product was not in stock at the time of my order."

"Only 1/2 of my order was filled. The other item was backordered even though this was not noted when I placed my order."

"Packaging of the food products could be better. They were covered in charcoal dust and seeped into the lid."

"Good good ordering process, I love that you make it easy for me to get the digiQ package I wanted and prices were the best I could find, up to this point you earned 5 stars.

A few hours or a day later I received individual emails with all the products I ordered and their ship dates (1 email would have been sufficient with all the details) for this probably still at 5 stars,
Your prices make it easy to look past a few extra emails.

Based on the shipping dates in the email I had expected my product to have arrived by now alas is hasn't. I then looked on your website to find the status of my order, couldn't find it so I had to call in. Down to 3 stars now, update the shipping status on your website, I ordered online I dont want to have to call for order status.

So the rep I talked to, very kind, professional, great service (him alone, 5 stars) unfortunately he had to tell me all the components of my order were ready to ship except the magnetic mount, hardly a necessity for a digiQ. He agreed to ship the rest of my order and will ship the bracket separate in a week or 2 when it's available. My order was held an additional week and would Have been held 1-2 more because a bracket wasn't in stock? Come on, if you want my repeat business or more important my recommendation with fellow competition cooks you have to do better than that
"

"My order was not in stock but it came in sooner than expected and was delivered the next day. I found the people at Firecraft very professional, especially Brad in customer service."

"all my order is on back-order they did not have any of my stuff in stock,... not real happy about that,.. "

"website was clear and easy to navigate, delivery was very quick overall very satisfied"

"Was delivered pretty quickly ordered on wends or Thursday was delivered on Monday my only complaint was with packaging the lump was great but I ordered three bottles of rub and they were absolutely covered in charcoal dust. A few minutes taken to wrap in plastic could have prevented it other wise no complaints at all definitely a great value can't beat their prices "

"Was impressed with the quick delivery!! Fire Craft is the real deal if you need anything bbq!!"

"Easy to order and fast delivery. Great Customer Service and will definitely order again from FireCraft!!"

"Fast delivery, will definitely order again. "

"Firecraft has always been a very high quality seller. One of my items was backordered and they immediately informed me and supplied estimated arrival date. In addition firecraft has emailed updates on backordered items. Very good job by they firecraft staff. Thank you. "

"Very fast shipping, excellent product !"

"Very easy process great service fast shippemt ! Will be doing business again ."