"Best products, best customer service!! Thanks a bunch!! "

"refund was processed quickly and easily"

"Solved my problems and went above and beyond what I could ask for!"

"Great customer service, friendly, and fast to help. "

"Honestly, I was dreading dealing with having to exchange 2 pairs of glasses I recently ordered. The frames were too large for my face and I wasn't sure if that was a valid reason to return or exchange them. To my surprise, Richo from customer service reached back out to me and asked if I wanted to exchange them or return them and offered me a credit to apply to any new glasses, and helped explain how to find a pair that might fit my face better.

When I found the glasses I wanted to exchange them for, he was super quick to respond with my exchange code and I don't even have to worry about sending in the old glasses! This is seriously a win-win-win: amazing customer service, great options if you aren't satisfied with your purchase, and the easiest exchange policy ever. Thank you Firmoo!!"

"I have two pairs of glasses from firmoo, loved the 1st pair the second one not so much . Reached out to customer service and I was quickly provided a solution. Just ordered my 3rd pair ! You honestly can’t beat the price ! Tons of cute styles and they really do want the customer to be happy , if you’re not they will fix it without a hassle . "

"I was able to to buy multiple pairs of glasses and keep the ones I liked!"

"I accidentally entered the wrong prescription. I contacted Customer Service as soon as I realized, and they responded so quickly with instructions for an exchange. Could not have gone better!"

"I made my second purchase but it had a different prescription. They sent me an email for confirmation that my prescription changed. They really did not have to do this, but they still did which I’m really grateful for. I also love their glasses because they’re affordable and the quality is good. It lasted for over a year. Fast responses on email too! "

"I shopped for the first time for specs for my husband online.

When we received the glasses we realised that I made a mistake with the prescription whilst ordering. "

"Wife didn't realize that the glasses she ordered had too much sparkle and Firmoo replaced them free. It was a wonderful experience and I was afraid I was going to have a problem but no fear. Highly recommend Firmoo. My family has been using them for years"

"I'm satisfied with my last purchase here."

"This company has provided me with the absolute best customer service that I have ever experienced. The quality and selection of their frames/lenses is great and the price point is a major plus. My order shipped out quickly, my glasses came in perfect condition and the prescription was done correctly. I used to buy my glasses from franchise stores or other online stores but I'm officially only buying from Firmoo. "

"the cheapest glasses ever AND doctor approved quality with funky designs that fit my face well! could never find designs like this in actual eyeglass stores that sell glasses for 5-10x the price. customer service is excellent - i received a faulty order and they sent me a code for store credit refund so i could order a new pair - no need to return! i've gotten all my glasses from here for the past few years and will continue to :)"

"Great customer service, fantastic product - I'll be back. "