"I bought a Konica Minolta DimageScan Elite 5400 II from Digital Foto Discount club and I was immensely pleased with their service. Espectially with Ms. Janet of Customer Service.
A little background: My scanner was due to arrive April 18, 2005. I did not receive the package. I was home; I even skipped my afternoon lecture to receive this package. According to the UPS, it has been delivered to my address. On the 25th April, 2005, the UPS driver apologized and explained the honest mistake. My package was delivered to some house down the same on the same street at my house. I did not know this on the 18th of April. I contacted Customer Service.
// Customer Service //
I contacted customer service and Janet handled this problem. She understood my frustration and filed a tracer with UPS. She also answered all my emails within 24 hours sent. I sent emails to Customer Service on business days. Janets' reply message were helpful and not abrupt. When I called Janet via direct extension, I was not placed on hold and even on the phone, Ms. Janet's voice was friendly, cordial, and helpful. She was very professional and not rude and abrupt.
// Packaging of Product //
My scanner came in a larger box with styrofoam-materials all around: similar to a castle surrounded by a moat. It was packaged very well. There was also an invoice within the box. This box I am refering to is not the original manufacturer retail box. The box is shipping brown box.
// Conclusion //
Over all, I think I will give Digital Foto a 4.5 / 5 because in the real world there is not such thing as a perfect business. Based on my *first* shopping experience here, I would not hesitate to use them again in the future. The product on their website is as advertised. When they say USA warranty brand new, the package truly is USA warranty and brandnew."
"Good. Fast. Will buy from again. Thank you.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Price was very high for a discontinued item; other stores had it for about $100 less. I purchased it from Focus anyway because everybody else was sold out. No problems dealing with Focus. Employee on phone was courteous. I appreciated the shipping notification & tracking number. Item arrived quickly."
"Bought a Panasonic DMC-FZ5 camera. They said that it was in stock and would ship that day, so I ordered it for 2nd day air. That was on a Tuesday, on Thursday I was using it. That shouldn't be so suprizing but it is. Not only did they perform as promised they had it for the lowest price. I would buy from them again."
"Great price. They shipped it the same day I ordered it. Everything arrived on time and in good shape. I'm very satisfied with this purchase."
"I am very satisfied with the timely delivery and price of camera. Had my reservations but now glad that I bought from the store. Thank you for the service and the merchandise."
"Great service, exactly as described. I would order again without hesitation. This is the 2nd time I've ordered. No problems!!"
"I had a very good purchasing experience. The price was the best I could find, ordering was pleasant and shipping was efficient. The product (a Pentax Binocular) arrive in perfect condition and I am very happy with the product. I am happy to find a source like DigitalFotoClub."
"Bought a Bushnell Elite Spotting scope and bi-pod. Arrived on the day estimated in good working order."
"I purchased a Nikon Coolpix 4100. The price was right and the product arrived in the time promised."
"good product, quick shipping, good price.jlhfgv;ioug;/olgv.xdjterrzar4sdtfyiguoh"
"I bought a Sony ICD-ST25 Digital Voice Recorder - cheaper here than anywhere else. Shipping was quick and when I had to call to make some changes to my original order, I got the best customer service ever. Highly recommend this company."
"Ordered a Nikon 10.5mm lens 3/30/05 recieved 4/6/05. The good price, good service. I will use them again."
"I bought a Fuji Fine Pix E550 digital camera - best price on the web - and fast delivery too!!"
"I purchased a camcorder from digitalfotoclub.com for my friend as a gift, but this company did not send my order and not inform me about my order..."