"Ordered a pair of shoes and a BB hat, total price 123. and change. Paid with my credit card. Checked my bank account to find an extra charge of 98.00, I call customer service and told them that a mistake had been made and I was charged an extra 98.00. She said that Footlocker did not charge me that it was just on a hold that they put on my account. I asked why? The response was That's the way Footlocker does it and it would be refunded in 2 or 3 days, WTF? There going to tie up 98.00 for 2 or 3 days. Never again will I buy anything from these rip-offs!
This is my second posting for this BS.....1st one was to the Attorney General of my State."
"I wish I could comment on an item i received. But unfortunately, Footlocker is the worst person to buy shoes from. After ordering $200 worth of Jordan's I receive an email stating that they couldn't send me one of my shoes because my card didn't go through and that they would be only selling me one pair granted I KNOW that i have more than $300 on my card. Instead of calling me or trying to discuss this situation with me, they just kept charging my card until it was rejected. And why didn't my card go through? because it was charged THREE times by footlocker.and then to top it all off when i call them they have no idea whats wrong and say that they cancel the order because it was already shipped after being on the phone with three different people for hours. Then, the one show that they said they will we be shipping was not even in transit two weeks after this problem. SO i call them to find out that it hasnt been shipped yet because it got stuck in the store TWO WEEKS AFTER THEY TOLD ME IT WAS SHIPPED. I literally did not receive anything after three weeks. and when i call them to cancel the order they give me an attitude like im the one responsible for what happened to me. Funny thing is that this wont be posted because foot locker knows they have terrible customer and wont own up to it. I will telling every single person I know and anyone that is near the stores to never buy from footlocker. Not an apology email or anything of the like. Just took my money and then when i wanted it back gave me an attitude after failing to send me my shoes for three weeks. "
"I purchased a pair of Basketball shoes for my son just recently and paid for 2 day expedited shipping($22.00). The shoes were not delivered on the right day due "too severe weather". At least that was the company's reasoning for the delayed shipment. When I emailed the company for a refunds I was told that Footlocker would refund $22 for shipping because they couldn't predict the weather. Footlocker's company is making a lot for not delivering their product. Hope this helps, don't let yourself be a victim of Footlocker's greed. "
"Footlocker.com and their customer service team can't shoot straight.
Was given a $100 gift card, tried to use to buy $125 worth of items on their site. Tried to also apply a coupon code from their own site worth $15 off over $110. Coupon code did not work so called customer service.
After waiting on hold and getting someone, customer service told me to push through the order and they would credit me for the coupon on the back end - something about the order including goods shipped from different places so to their system it looked like 2 orders not 1 (? why the customer should be impacted by where stuff gets shipped from is beyond me). I pushed through order online then they told me "oops", we can't apply the credit, but we'll make a note in your account and if you call back after you receive goods we'll apply the $15 credit. After I paid? Not wanting to have to call back, I said forget it, cancel the order.
Then went to use gift card again, they zeroed out the balance and did not re-fill when order was cancelled. Called again, talked to a different guy who said when orders were cancelled from gift cards they didn't return the credit to the gift card -- sounds like they pocket it? So he is sending me a new gift card so I can try to order again.
Net - 45 minutes on hold and on phone, now have to wait for a new gift card, and their own website cannot seem to redeem coupon codes they themselves advertise, nor can their customer service reps figure out how to solve.
Frustrating waste of time. "
"The absolute worst online experience in the history of computerdom!! Verification process is ridiculous, as they attempted to call my bank(a local credit union) on a SUNDAY..."we couldn't get in touch with your bank"...REALLY, no duh...then again on Presidents' Day...not like the credit union is closed again...so order was cancelled..."use western union" they say...and this AFTER I verified everything to include my DNA makeup over the phone. UTTERLY RIDICULOUS!!!"
"They are what they are the biggest sneaker seller. I like how they ship from stores now sometimes, this can speed up the shipping process considerably. You always get what you expect with them."
"It really sucks to be serving in the military for almost 11 years and they will not honor the military benefit (discount) due to being a reservist at this time due to I am not on certain orders, I have served in OIF and OEF and I still do not get the benefit "
"Really good customer service and very polite and helpful x"
"I'm absolutely disgusted by your Milton Keynes store I rang this morning and asked if they have a nike air max 90 in black leather in size 13 and 14 they said they have it but I came from northampton to purchase these shoes and they turned around and said no they don't have them what a waste of a journey also you customer service is disgraceful "
"I echo the reviews of many of the other people, NEVER order from them online. I ordered a jacket in a L and received it as an XL. I called on 12/22 and was told that I would have the correct size overnighted to me immediately. No call was apparently placed to the warehouse because I received yet another L on Friday. I called yet again and the guy I talked to went to put an order in immediately and didn't even listen to what I was asking. So I asked to speak to a supervisor who told me that me being upset "wasn't helpful." Excuse me?! I have tried twice to get this corrected and your customer service people didn't listen and screwed up the order twice. She rudely told me she corrected in the order and would send it out over night. I didn't get the correct shipping information so I had to call them yet again to get that. Three days later I still didn't have the jacket so I called them to ask about it and was told that it was out of stock and the order was canceled. When I asked why I could place an order for a new one, the customer service person said that she'd "be right back" and left me on hold for FIFTEEN minutes. Luckily I was able to talk to a different supervisor who refunded me my money and gave me a $25 gift card. The only good piece of that experience, props to Jason. "
"Will never ever go to the kids foot locker store located at Queens center Mall NY. The store Manger Ms. Sonya is so rude , full of attitude. I never had such an experience before. How can she be so mean to customers. She even refused to give a store credit for the exchange our merchandise. "
"Horrible service!!! I placed an order December 24th for a gift, used my credit card, and received verification. Had the gift directly shipped to the recipient. On December 27th received a call stating they wanted to verify my order. After answering a tone of personal questions, including "what is my relationship with the recipient, and being on hold for 5 minutes, they proceeded to ask for the 800 number on my credit card and all information to access my account!! I asked if the charge was denied, they said "no, this is our process". I felt extremely uncomfortable giving all this to some 3rd party. So told them to cancel my order!! A bunch of bull sh!t!!!"
"I will never buy another pair of shoes from footlocker.I ordered a pair for my grandson on 12/10/14. Twice they sent me the wrong shoe. On 12 19/14 they told me they had another pair shipping out, and I would get them on 12/23/14, didn't come On 12/24/14 I called them and was told i would receive a refund when the shoes were returned. NO SHOES FOR CHRISTMAS!!!! Thanks a lot Footlocker!"
"I will never use kids footlocker again online I ordered shoes 12-11-14 and they guaranteed to be delivered by 5 to 6 business days and now its 12-21-14 and nobody knows where my shoes are they told me I have to wait until 12 -23-14 to do anything about it this is crazy I want my gift before xmas for my daughter. "
"Worse store ever. Go to finishline or best service go directly to nike. Waited in line for retro 13s Saturday. Only to get double charged. How's that. One pair per person. Yet it's already Tuesday and I've been in the store where I was told there is nothing they can do. Referred to 800 number. Why. I purchased from the store not online. Returning next day to dispute how I got charge debit and credit on my same card. The associate at broward mall Katie. Stated it didn't go thru when the system was delayed on a authorization so then she charged it credit. Double charging my bank account. In the holidays when I have rent,family gifts, and just overall cost of living to deal with. I call the 800 number to get told to call another number and that I got to wait a week + for any resolution. They granted me a lovely 25 dollar gift card while still keeping my money. Wow. Is that a robbery or what. 169 minus 25 gift card. They are making 144 off me. How many people have they done this too. I asked for a reversal they said they can't do nothing until it's done processing. Guess what it's been done processing not a call not an email. Just a garbage 25 dollar gift card to my VIP account. Take into consideration I buy Almost every retro release. 200 a pop average xs 24 pairs I myself own plus 12 pairs at 60 I buy my son plus my wife here and there gets her130 dollar pair. That's what happen on this purchase. I bought them for her at kids foot locker and a jumpsuit for my son. I wanted to purchase his shoe and they said one pair per person. But still I got a double identical charge. That has officially gone thru. I will post a video on YouTube later. And have friends in the paper so let's see how long before I get my money back that should have been returned on Sunday when I went into the store. 46802. ___I just got off the phone with the store manager. He told me there is nothing they can do. Sorry. That's it. Nothing else. You got 169 of my money holiday season and that's it, an I'm sorry. Then I call the 1800 9916685 number. Why. Tell me why. To get told there is nothing they can do. First call Sunday it was processing and I was told nothing can be don't. Now Tuesday charge has gone thru and the response is word for word "sir, there is nothing we can do for you until December the 23" where I am to call them if the charge is still there. WTF kind of response is that. I got a lame 25 dollar gift card that is supposed to keep me happy. We'll my situation is that now I can't go Christmas shopping for my son because my shopping money has been stolen by foot locker. Who says it's stealing if I walk into the store and walk out with shoes but is not stealing in this case of charging me twice for one single purchase. And when I ask for a refund of my money that I really need one because it's my money and two because I have things to buy for my one year old son. They replied sorry wait till the 23 and then contact us again. Why should I be contacting them when they are at wrong for allowing an employee to swipe my card twice as debit because the system was delaying then once as credit. When I asked if there is anything that can be done. A supervisor was asked and the same response I am to wait to December 23 for any action. Good thing I got bank America they immediately started a claim and I should see my money by tomorrow. Now let's see how they bully another corporation coming after my money the way they bullied me for my money. "