"3 bad experiences. Duplicate orders, delays in email confirmation of orders, check out process not working. Last time I spent over an hour trying to order something. I finally had to call and place the order over the phone. Returns not processed in the store..I returned something in the store 14 days ago, I'm still waiting for somekind if email acknowledgement or credit. Another bad order experience tonight. I only shop here because of my son and it's the only place we can find size small shorts"
"To my fellow VETS
for the sacrifice we made for our country, being injured, missing our kids being born and all the other unbearable circumstances that we been thru. I can believe that a company that I supported since I was a kid is discriminating against us. Footlocker has stated that our service means nothing to them anymore. Now if you didn't know footlocker use to give a discount to veterans, but as of lately our service is pointless to footlocker. I was told threw their new policy that if you are not retired or on active duty that you do not qualify for this benefit. As we all no it is not many thing out their for us in the form of a benefit. I am a 11 year service connected disable VET and was force out due to medical reason. I do not qualify for the discount. I'm fine with that cause I have a nike outlet near my home that does not discriminate or tries to classify VET. I love my shoes but I love my fellow VETS more and as of this point forward I will no be shopping at footlocker or any of their affiliated stores. AS we all learn in the military together we can conquer in any enemy foreign or domestic. And even thought this is no a war that we have to lace up our boots and grab our weapon it is still a war. When anybody tries to separate or discriminate against us then at that point to me their is a war to be fought. We live in a country witch is the greatest county in this world and many company thrive under the umbrella of protection that we provide and for a company like footlocker who apparently doesn't understand brotherhood and the strong bond that we have as VETS offends me. I hope footlocker will do the right thing by us and resolve this issue. Thank you for your time and To my fellow VETS
for the sacrifice we made for our country, being injured, missing our kids being born and all the other unbearable circumstances that we been thru. I can believe that a company that I supported since I was a kid is discriminating against us. Footlocker has stated that our service means nothing to them anymore. Now if you didn't know footlocker use to give a discount to veterans, but as of lately our service is pointless to footlocker. I was told threw their new policy that if you are not retired or on active duty that you do not qualify for this benefit. As we all no it is not many thing out their for us in the form of a benefit. I am a 11 year service connected disable VET and was force out due to medical reason. I do not qualify for the discount. I'm fine with that cause I have a nike outlet near my home that does not discriminate or tries to classify VET. I love my shoes but I love my fellow VETS more and as of this point forward I will no be shopping at footlocker or any of their affiliated stores. AS we all learn in the military together we can conquer in any enemy foreign or domestic. And even thought this is no a war that we have to lace up our boots and grab our weapon it is still a war. When anybody tries to separate or discriminate against us then at that point to me their is a war to be fought. We live in a country witch is the greatest county in this world and many company thrive under the umbrella of protection that we provide and for a company like footlocker who apparently doesn't understand brotherhood and the strong bond that we have as VETS offends me. To me footlocker need to adopt the all or none policy. Cause we can let something like a discount come between us. I hope footlocker will do the right thing by us and resolve this issue. Thank you for your time and service. 13F Rock Hard Fister Out."
"Reading the reviews and my own experience they are REALLY BAD ! shop elsewhere , they take the money out of your account and then simply don't send the trainers . I called them to find out where they were and was told they were now £10 more expensive . Bad service and poor customer service . Believe the reviews on here and steer clear :0( another unhappy customer plopflopper do something about it ! "
"For the second time now footlocker has sent me a different size shoe than the one ordered. The first time was ordered in store to. My father was very excited for his new sneakers but hates that he has to wait two months to wear them with all the shipping time. THIS WILL BE MY LAST TIME ORDERING FROM FOOTLOCKER!!!"
"I ordered three pairs of shoes and all of them cancelled without a single phone call or single cancellation email. Posted negative experience on their Facebook and it was taken down immediately. No apology either."
"I ordered some shoes the first of September for my daughter birthday. I just received them this month in October,I live on a military base overseas but they should at least give me a estimated delivery date, I will make sure when I order anything else from them I have nothing but time. I called customer service just to check on my items and I was told someone will contact me by phone and I got nothing but they had my money. I hope the next time it would be better ,if there is a next time"
"Never buy from Footlocker.com its pain in the butt
got a call 11:30pm from a Finance Center to comfirm my order
since my card is from Europa they take 3 days to confirm my order
worst shoe store glad there is 10000 another stores then footlocker"
"Absolutely the slowest merchant on the internet. BEWARE...it takes 24-72 hours to do an address verification and you have to be home to answer your phone in the middle of the afternoon. It takes them nearly 3 days to get their lazy butts around to boxing up your shoes and handing them over to UPS. They must be using UPS's lowest level of service, perhaps ALF-CIO rickshaw, in order to take 9 total days to make delivery the 350 miles from Wisconsin to Minnesota. I'm glad I don't live in California or I may not get my shoes by Christmas!! Customer service could care less...these people actually think that processing and shipping speeds like this are normal! My suggestion is avoid Foot Locker and their sister company EastBay.com at any cost, they might be $5 cheaper but the frustration level is NOT worth the savings! "
"Just plain bad, I tried for 2 hours adding a limited edition shoe online and finally got it through purchase, I was so happy BUT this is where everything for footlocker went downhill, they claim to have international shipping Charged me $65 for shipping and took 2 weeks to try and verify the visa hold which should have had no problem clearing and the limited edition was canceled because they said it was for security reasons, I have purchased over the internet from many American sites and have had no problems with the security of my purchase however footlocker does have a problem I guess their logistical understanding of having a good system does not comply. "
"Slowest handling ever. I put in my order on 4/2, today in 4/7 and it hasn't shipped yet, only a UPS shipping label has been created. There's no indication the item is backordered. I called customer service to enquire, the Rep. was edgy and dismissive, saying it was within their normal handling time."
"I bought Nike Sneakers for $180.00 at footlocker store at Christmas and the salesman did not want to spend the time to add my VIP number as he was on commission and it would take too long to add it. I called the VIP dept and a nasty woman said she would take the transaction information and my number but would not tell me if anything would get done and nothing was done. I got screwed out of a $20 VIP bonus card. FootLocker Sucks."
"Buyer beware! Foot Locker is running a scam! I went to Kids Foot Locker in Cheltenham Square Mall on September 1, 2012- store #46707- associate named Sharon. I bought a Nike teeshirt for my son. She made a big deal about a filling out a survey for Foot Locker which I completed when I got home. You're supposed to get $10 off your next purchase of $50 or more. So, on Saturday September 15, 2012, I go back to get my son some sneakers armed with my $10 off coupon. He chooses the sneaks he wants but they tell me I cannot use the coupon. Sharon failed to mention that The coupon isn't good until the 1st of the next month. So essentially, people are expected to complete the survey and hold onto the receipt for a month before I could make a $50 purchase. This is a huge scam. I don't blame the workers, I blame the company. I probably wont buy from them again."
"I am typing this complaint to FootLocker. This is the first time (and possibly last time) I will be ordering shoes online. First of all, this company is so dishonest. I bought my shoes on 8/28 and shipped on 8/29. I paid $13 for 3-4 day shipping and they guys ship it by standard shipping. As a result, I will not be getting my original pair of shoes until Tuesday after Labor day because it takes 4 business days to ship from Wisconsin all the way to LA. I asked them to send me another one and they were willing to send me another pair of the same shoe by 2-day air. They shipped it out on Wednesday and I received the second pair on Friday. Now the upset part come, the shoes arrived in a shoe box inside a BAG that is all ripped up on one side. You heard me, a box inside a bag that is all ripped up. Someone could've reached in and grab the shoe box out. I called FootLocker, asking why they are so cheap and sending a shoe in a bag? They said, "Oh, we ship a box inside a box for expensive and special shoes." Our shoes are special, so don't treat us like low-class people just because we are in a budget crisis and can't afford expensive shoes. I tried the shoes on, they are a bit tight in the front. I asked them to send me a replacement, they said that I have to pay for the new shoes plus shipping. Until they receive the small shoes back, they will refund. I was shocked because I know that I have to return the shoes back, so why can't they send another one? They have the right to charge me if I do not return the shoes. They made a big deal out of it and I gave up. I have to wait Tuesday to order new shoes and overnight them because I am in need of a new pair of shoes. This company needs to improve on their integrity and their packaging. I was lucky that no one stole the shoes because the bag was ripped open. I will keep in touch with them and hope they are willing to cooperate with me. Overall, horrible customer service and packaging."
"don't ever order anything from them, they are not honest at all. you paind 3-4 days shipping mehtod, they will ship it as standard. their policy stated that if you order the item before 2pm, will ship at the same day, it was lie too.
customer service is a joke too, they just keep arguing with you but never really want to try anything to help you. very bad experience! "
"Bought a pair Nike shoes from their Footlocker outlet at 363-367 Oxford Street, W1C 2SA London on 12th June 2012. After coming home found the shoes a bit uncomfortable, a bit tight. So on 14th June I went back again and asked the shoes to be replaced or money refunded. They looked at the shoe sole very very carefully and managed to discover a speck of mud. And refuded. Now, unless I put it on how would I know whether I am comfortable or not? I offered top clean that miniscule speck with a tissue, but to no avail. Mind you, only 2 days had elpsed, and I was refused both refund and replacement. Horrid staff, just refuse to see reason. Will never ever go again."