"I am happy to say this is a very professional company. I was a little hesitant, but my customer service rep, Mike, was very informed and answered any questions I had. I purchased a digital camera on late Wednesday and had the camera in my possession early Monday. Plus I was able to track the entire shipment online through an email that Mike sent to me. They even followed up with me by phone on Monday to see if everything was received in good condition. I will not hesitate to order again from FotoConnection."
"verry pleased to deal with thanks"
"Andy, the manager at FotoConnection, was extremely helpful. We did have some confusion over my order, but he was great about following up, answering my questions, and making sure that things were right. When I needed the order rushed to me to be here in time for my daughter's birthday, he made sure that happened. The pricing here was great and our order arrived in great shape. "
"I was very pleased with the selection and the price of the unit I purchased. I saved over $40 and did not have to venture out and get it. I am 62 and back and MS problems make that hard to do. the delivery time and condition were very good. I am impressed.Thank you
MrBC"
"Item was exactly what I was looking for...Fast Shipping and reasonable price."
"After being Terrified reading negative Posts and ratings while Waiting for My Order, I was Pleasantly surprised.
I ordered on Tuesday the 16th, I upgraded shipping to 3 day shipping using the money Saved with 5% Fathers Day Savings deal, My total Price was spot on. I purchased Panasonic Lumix TS1, Advertised Price was 341.99, After Savings and Shipping Upgrade my Final Bill was 341.88. I also got email requesting I call, Spoke to George who asked me to call credit Card Company to add Address for Shipping, cause it was different from Mailing. He asked if I wanted SD card or Battery, I declined and it was left at that.
Now the Big Surprise, Product Shipped Same Day as Ordered, and Arrived a Day Early from Expected Delivery Date. WOW! Product was exactly as I ordered. New, Green, All Parts in Box with All Literature. I do not doubt people may have had Some bad experiences with this Company, but My experience Was Excellent, and I got the Best price advertised on Internet for this Camera.
If you feel hesitant about doing business with them because of Negative Feedback, I suggest RECORDING Your Phone Conversation so there is no mistaking in case a Problem does arise. I am very happy with my transaction!! "
"Great prices, great service. My daughter is taking a college photography class and found she got the best price on the camera from all her peers. "
"Andy was great!!! Andy works in customer service. The price for the items I purchased was great, but I was not receiving the service that I felt a consumer should receive. After being connected with Andy, my entire outlook on Fotoconnection changed. If you ever need anything, ask for Andy. He was awesome. "
"I ordered the Samsung 50" Plasma from FotoConnection and the day after my order was placed I got results back from an MRI showing bone fragments in my elbow and was told I needed surgery. I immediately called FotoConnection and spoke with Greg who told me I may have to pay a restocking fee because the item had already left the warehouse. I told him why I couldn't buy the TV at this time and he told me he'd try to get all the charges reversed. The next day I called and Greg told me he was able to reverse all charges and there would be no fee! I got an order confirmation email that day and was worried there was a mix up so I emailed Greg about it and he emailed me back very promptly to tell me everything was ok. I checked my bank the day after that and the money was refunded as Greg said it would be. He is a class act, polite, and professional customer service rep to say the least. More companies need people like him handling customer situations! Thanks again for all your help Greg! I will be telling all my friends about my experience with FotoConnection!"
"I ordered a Canon EOS Rebel XSi camera kit online from FotoCon. The next day "George" from FotoCon called me to confirm my order. The then switched into upsale mode by telling me that the lenses that were included in the kit were not autofocus (AF) lenses. I thought that was strange because everywhere else the Canon EF 28-55 and EF 75-300 zoom lenses are described as AF lenses. George offered to sale me AF lenses for $100 each. I told him to hold my order because I wanted to do more research. I immediately went online and canceled my order. I then checked with Canon. The Canon techie told me that the lenses in question were infact AF. She added that FotoCon is not an authorized Canon dealer. I checked FotoCon's reviews online and was shocked by the grossly negative reviews that they received. I definitely would not recommend this company to anyone. Their ads appear too good to be true because they are too good to be true. Buyer Beware! "
"I was extremely nervous about ordering the Casio EX-F1 Exilim camera because I had seen bad reviews concerning foto connection listed on-line.
I cannot tell you how happy I am with my camera and the service that I received when I ordered it. My camera was shipped immediately and came exactly as described.
I scrutinized repeatedly to see if there was something wrong with the unit and there was not.
Overall, my experience with fotoconnection was excellent."
"This company did an excellent job on this order. I received my product very quickly and in excellent condition. The order was processed without any problems whatsoever. I would have to give this transaction the highest rating possible!"
"I ordered a GPS from this website, and the service is quick and the package arrived on time. The product is good so far, and the price is reasonable."
"This is a fantastic company. I enjoy my camera every single day. The people are always super-friendly when you call. I spoke with their GM, Calvin. He was able to process a replacement for an expensive memory card. The people are always friendly, the website is easy to use, they try to accommodate your needs, and their products are out of this world. What more could you ask for? I will continue to refer all of my friends and family to these great people. "
"Very fast shipping, lens arrived as depicted on site, thanks fotoconnection!"