"I purchased a barbeque from Homegoodz (although the shipping label said FotoConnection). I received a confirmation call the next day, which was a bit informal, but they confirmed that I had selected the unit I wanted. I subsequently received a shipping notification a day or two later. Shipping was very smooth, and the grill arrived by truck on the day promised. All in all, it was a good price and good service."
"I had very good service. Only problem was the lens cap was not in the box. Had to call to get another one."
"My experience with FotoConnection was smooth and problem free. I ordered a new lens for my camera on the 24 of May and received it in four days. I would recommend this company with no reservations. Prompt delivery was appreciated. "
"SUPER-FANTASTIC EXPERIENCE from start to finish!!! More than WELL-Pleased with purchase and will do business with them again! :o) I got a GREAT DEAL on WONDERFUL Product, (46" Sony Bravia LCD TV). Prompt, well packed, shipment and excellent communication with Co. On a "10" Scale... I'd give them a "10", Boarder-Line "11" !!! "Try it, You'll LIKE it!" I promise! A WONDERFUL CO. to do business with... 5-STARS, all AAA+++'s!!! I simply couldnot be HAPPIER with these folks and the great deal that I got from them.
Thanks Guys and keep up the Great Work!
Dr. Danny in Arkansas"
"I was shopping for a medium to high end home entertainment system, but didn't have the budget for the prices asked for by the gold-plated sellers. After several months reviewing products and prices, I found all the major equipment (60" Plasma, A/V Receiver and Blue Ray DVD) with the help of Louis at FotoConnection.
Louis was knowledgeable, very patient and helpful. He was available on callbacks and worked together with me to resolve differences to ensure each item was exactly what was desired, to include an in-home warranty for the TV.
The receiver arrived two days after the order was finalized. The TV and DVD arrived from the warehouse by truck 17 days later. All the equipment was new and in sealed manufacturer's-packed boxes with all accessories and warranties described by the manufacturer as included. Everything works beautifully."
"Great Service ...I really like the follow up on this order and the confirmation provided by the fotoconnection team. I will definetly keep buying from them "
" An OnLine order was placed on a three day week-end and I entered a wrong number from my credit card on the order. All phone calls in reference to this snafu were handled professionally and with understanding. Thanks to all at FotoConnection for their cooperation and handling of my order. I will recommend them to friends and family and use them again personally.
S.K.Willard"
"Greetings,
I would like to WARN everyone about FotoConnection. They are a fraudulent company.
I ordered a 'Brand New' Canon 40D w/ a 1 year USA warranty as it states here:
http://www.fotoconnection.com/p72501-canon-eos-40d-digital-slr-ef-28-135mm.html#reviews .
When I received the camera I noticed it came in a official Canon box but, it was a bigger box and the print on the outside was B&W not B,W and Red. When I took the camera out I noticed that the LCD panel did not have a protective covering on it as the LCD monitor did; as I scanned the whole camera I see something at the bottom of the camera beside the serial number - it's a gold sticker that read 'REFURBISHED'!
I called fotoconnection the following day and someone named 'Bob' answered and as I was in the middle of telling him why I'm calling he cut me off and put me on hold and while on hold someone got on the phone for 2 seconds goofing around making goofy sounds like a little kid and I get put on hold again.
I finally get a hold of Josh he seemed courteous and apologized for being cut off 'it must have been a glitch in the phone' he says.
I told him what I had purchased and that it had arrived in a timely matter but, there is a slight problem w/ my Canon 40D and before I was able to finish my sentence Josh said he knew the packaging of the camera is different and I said to him the packaging is not my concern it's the fact that when I purchased the camera online, the website clearly states that I am buying a brand new camera w/ 1yr warranty and my camera is REFURBISHED. He immediately asked , how do you know it's refurbished?(sounding as though I made it up) I said there's a sticker on it that says it, he says WHERE? I said, at the bottom of the camera by the serial number, also the top LCD panel did not have a protective cover on it that I thought it should have just as the 3" LCD screen does, this is what led me to inspect the camera. He said that this shouldn't have happened.
I also, let the him know that there were no warranty cards, no pocket book guide, no Do more w/ macro booklet.
Then Josh said, he would get Canon to send booklets to me and that he reassures me that I have a 1 year labor warranty and a 90 day parts warranty and that he would give me a $30 gift certificate for my trouble. I asked him twice, 'So you can't exchange the camera for the 'NEW' camera I paid for? He just repeated he'd send the $30 gift certificate. I told him NOT to send it. I'll talk it over w/ my husband.
After calling and calling trying to get a new camera we were told that there would be no telling when we'd receive the new camera meaning (to me) if we sent the refurbished back, we may not hear back from them again.
Josh offers my husband a 3yr warranty on the camera.
Meanwhile, we wait for the warranty card/s. My husband would call Josh week after week asking where the warranty cards?! Josh would reply each time 'I'll send it priority'.
Finally, Josh sends the 1 year warranty card...exactly one month from the date of purchase.
I called the warranty office and Thankfully I was able to register my camera for the 1 year warranty.
Still waiting on the 3 year warranty...
BEWARE OF FOTOCONNECTION THEY ARE SCAMMERS INDEED!
'Bait and Switch'"
"This store has lower price for my ordered camera. They had great services. The only improvement I would like to mention is that no phone call should be necessary after placing an order."
"I found the best price for my Broan Elite Rangemaster Downdraft Ventilation System at FotoConnection last year. I knew nothing about the company; but, based on their hours of operation, I was convinced they would provide the product as ordered. I couldn't have been more surprised weeks later when they called to ask if my purchase was working out for me. I'm sorry to say at that point my kitchen at progressed to the point of install my new vent system. When I did have a problem with it, I called to get a copy of the invoice for warranty work. They were very helpful... told me if I had problem getting it taken care of to be sure to call them back! I would certainly buy from them again. "
"Excellent experience. I was informed promptly by FotoConnection on my order and provided all the details accurately. The time of acknowledgement and shipping is incredible. Not only the price but also the service is the best.
I definitely recommend FotoConnection for their excellent service.
Thanks Calvin for your fast and excellent service "
"This is the 4th complete camera bundle I have ordered for our company. Easy, reliable and secure makes for a great transaction. I will keep ordering from FotoConnection as long as they keep up the great prices and customer service!"
"Order confirmation processor George was very rude,Yamaha HTR 6160 never shipped, had to call a week later find out they did not have any in stock. Website still says they are still selling them. Horrible
UPDATE: Mr. Calvin Bittman of Customer Service apologized for the mixup and sent me an extended warranty I was able to use on the Yamaha I purchased elsewhere. I would now consider purchasing here in the future due to the apparent commitment to keep consumers happy "
"Absolute best price available onle for the GPS device I was looking for. Also, the customer service response time and professional plus friendly demeanor was excellent! I'm interested in a Toshiba Regza 47" LCD -- it may be sold out. Any help you could give may certainly lead to anther purchase. Thank You.
James Murray
****@****
***-***-****"
"I tried purchasing a digital camera from them. Before the order went through their sales representative called me up trying to sell me all kinds of add-ons. He had a real attitude when I didn't want to buy any. On top of that he flat out lied to me about the warranty on the camera. He told me there was only a 90 day warranty to try to get me to buy their warranty.
Update:
Mr Bittman called me up after he saw my review and explained the situation of what his salesman said and explained that it wasn't the norm for FotoConnection. I now feel that they do care about customer satisfaction. I'll consider them next time I make this type of purchase."