"Very reliable and the service was very fast. The product was great.fast."
"One of the best experiences I have had; Good, no excellent customer support. If you are reading this you already know that FC prices are great, I had declined a exstended warranty for the Olympus Evolt, when I called in I was asked if I wnated it and given a offer I counld not refuse. The camera arriv ed in two days in a carefully packed in well padded sturdy contaainer. I will be a retuning customer. "
"I placed an order with John House and everything was great. The order was timely and I got the camera I hoped to get. I will definitely use fotoconnection and John again. I will also gladly refer my friends and associates to them.
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"Although I did not receive everything promised (specifically the FREE started kit which was supposed to come with my Nikon Coolpix P5000, when I called Customer Service, Leo was very helpful and sent it right out."
"Handled exactly as agreed: best price, arrived exactly on schedule, product works great!"
"Very satisfied with the service, Highly recommended. Great product. will do business again. great company to deal with."
"Best prices and packages I have found on the internet for the Canon Powershot camera. The salesmen are pushy and try to get you to purchase unnecessary items for the camera (like a battery charger and battery) stating that it didn't come with one - so know your stuff. You just have to be firm with them."
"I purchased my TV though www.fotoconnection.com. They had best price at the time of my purchase and good service. The only thing, be careful when you selecting shipping charges. Originally, I picked up the cheapest way (7-10 days) but my order was processed with the most expensive shipping charge. When I noticed that, I called their customer service and they explained to me that because I live outside of NY I can’t use the cheapest service and I need to use truck delivery, which is the most expensive one. I definitely was not happy with an additional $200 in price and was about to cancel my order. However, they transferred me to a supervisor and we were able to negotiate a better price for delivery since the website did not specify that 7-10 days delivery is available for deliveries in NY only. "
"My opinion is these people are pros at conning people. The website promised with my "package" a "Full size tripod with 3 FLUID-head with quick release." Well it may be full size if you're 4'6" tall but no fluid heads & a give a-way tripod at best. Also the adapter ring for the wide angle lens adapter that I overpaid for is nothing but cheap plastic that does not screw in correctly to the HV20 camcorder. I finally got the adapter to screw in with much force.
I will be buying another HD camcorder in the next few months but I would never waste my time with these folks. I found out a day after I placed my order that it is common practice for this place to advertise something of value to get the order & replace it with something cheaper upon shipping. "
"Purchased (2) Dell 2007FP Monitors. After not receving for 23 days contacted the seller. They indicated I would have them by Friday. Recieved (2) Dell 2007WFP which sell for $54.00 less each. They acknowledge they shipped the wrong items but want me to pay return shipping and purchase another product. Do not purchase from them or any one of the other businees enterprises they run. Wish I had find the information previously would not have purchased from them. Must be why they have so many different business names. They are bait and switch artist and can't keep a legit business running successfully due to these practices."
"Nothing but crooks...told me the Nikon I ordered was the import version...went from 1200.00 with two lens to 1700 with two lens...yea...I fell suckered...next time I order online I need to come to one of these sites...also from bestcameras.com ...same scam I'll called twice...with a different name...all of a sudden in stock...CROOKS!!!!!!!!!!!!!!!!!!!"
"This etailer should be avoided. Accepted order at web's lowest price. (Did not charge credit card however.) Refused to fill order. In various conversations claimed on back order and would be sent when received. July 25, 2007, claims not in stock and no longer stocking but website says "in stock and ships within 24-48 hours" for the same product. Persons claiming to be sales manager says the website is out of date and the sale has been cancelled. Very unethical."
"Purchased a Sony KDS 60" Television last September.
Sale price advertised and paid: $2499 and shipping was $199 extra.
Was contacted next day by FotoConnection and told that the item was unavailable w/o extended service contract and that shipping was actually $499.
After more shopping came to conclusion that even with additional shipping was still a good price...and was informed that if purchased the additional service contract was cancellable if done within the first 7 days.
After completing transaction and recieving item...called to cancel warranty (these warranties are significantly cheaper direct from manufacturer by the way). THIS IS WHERE FOTOCONNECTION TURNED ON ME.
I was told that they dont "sell" ANY big screens without purchase of the service agreement and that they ARE NOT cancellable. I informed them that they were incorrect and even the warrantor (Repairtech) informed me that they were indeed cancellable. They began yelling and informed me that "I had made a deal and I should stick to it"!!!
I wasnt unhappy with the TV or the "fib" about the shipping price...I just wanted to cancel an unwanted and overpriced extended service agreement...rather than handling the transaction in a legal and professional manner they went off the deep end and made me feel as if I was somehow to blame.
I am now working with an Atty but he feels that the fees he charges may well exceed the actual refund I may expect.
Its too bad that retailers like this exist...and after reading the hundreds of complaints about the "add-ons" this company is known for I can agree that this retailer is THE WORST business entity I have ever dealt with.
DONT BUY FROM THIS RETAILER-THERE ARE OTHERS WHO ARE BETTER AND MUCH MORE PROFESSIONAL!!!
"
"These folks are crooks! I ordered a Sony carrying case for my new HDR-SR1 camera from them for what amounted to $58.99 (with Free Shipping). Two weeks later they call to say that there had been a problem and would I instead be interested in a similar, non-Sony bag for $10 off. I foolishly said yes.
Almost two weeks later I called to find out the status of my order and they told me that the delivery had been refused (my wife works from home and assured me that it hadn't been refused). I checked the tracking with the USPS and it said that the shipment was accepted and arrived in Brooklyn, NY a little over two hours later. (I live in PA, five hours away)
But luckily, FotoConnection.com would be happy to ship it to me again for an additional $4.99.
A few hours after I stupidly agreed to that, I realized that I was likely being scammed. So I called them and asked that they cancel my order. They told me it was too late.
A few days later, the thing finally showed up and I immediately called to get an RMA# and the returns address (all prepared and willing to pay their ridiculous 15% restocking fee), where upon I was informed that they don't accept returns on camera accessories for any reason. (Mine wasn't even opened)
I looked at their website several times and never saw where that policy was spelled out. (to be fair, it is there. All you have to do is follow the lightly shaded "for more information" link at the bottom of their "Our Policy" page.)
Overall my experience with them was a very negative one. Some of the people I talked with had poor, unprofessional phone manners and were not at all helpful or sympathetic. "Maybe next time you'll read the fine print!" was one of the last things they said to me.
I will never patronize that business again and I would strongly caution anyone from doing so as well."
"BEWARE!!!!
When purchasing from FotoConnection be sure that the product you are buying is authentic and NOT A GRAY MKT item!
FotoConnection will lead you to believe you are purchasing the real thing and in fact you are not!
JUST BE CAREFUL YOU ARE NOT DECEIVED AS I WAS!!!!!"