"UPDATE 01/15/2013:
The date of my second backorder was yesterday. I contacted customer service to request an update and was told they "didn't have access to backorder information". Finally Chantel sent me an e-mail that said the backordered frames "should" be in to their lab tomorrow (today). I contacted them today for an update and was told they are now being delayed until the 18th. Not impressed.
ORIGINAL REVIEW:
I ordered one pair of prescription eyeglasses two weeks ago. While this website has a large selection of frames and lenses, I was frustrated to learn almost immediately after ordering that the frames I had chosen were on backorder. I was given the option to wait or choose a different pair. I chose to wait. Upon browsing numerous customer reviews regarding FramesDirect.com, I saw a trend of backorders and excellent customer service. That has been my exact experience thus far as my backorder has been extended at least two more weeks and my e-mails have been promptly responded to. I will update this review as my order progresses."
"It was amazing being I wasn't sure what to expect for my first time ordering glassware online. Everything turned out perfect and I saved over $300 dollars from my last glasses and the glasses were not even designer frames like these nor fit my face as good as these. Great Job FramesDirect"
"I was very looked after by Josie, however the glasses have not arrived. "
"For some unknown reason to me, they sent an invoice to me saying that I owed $20.00. Except for this, the experience was good."
" Since they are a Christmas gift, I was very pleased with the fast delivery. They are exactly what I was shopping for!"
"Both Ladies I spoke with were very helpful, polite and professional!!
My frames are just as they described.
"
"great products and very competitive prices."
"All very easy. Thank you. "
"EVERYONE I TALKED TO THERE WAS ERY HELPFUL, ONLY THING I ASKED AND DIDN'T GET ANSWERED HOW MUCH DOES A NEW CLIP ON COST IF I NEED 1 LATER."
"My glasses are beautiful! I think the quality is fantastic and i am very happy with my new glasses! Delivery was also very fast! I would not hesitate to order from FramesDirect again! Thank You"
"because, low values of return"
"they shipped the items Made in China, But they Show on site same item Made in Italy"
"All 3 pairs of glasses arrived intact. I love 2 of the 3. And I'm so glad I found a site with wonderful and different eyeglasses!!!"
"I received my glasses and they were exactly what I wanted, but my no line progress lenses were too high. No problem, I called and have sent them back to have them lower it.
Thanks,"
"Excellent service and quality and fast shipping thanks "