"Thye WileyX sunglasses I ordered fit perfectly. The sizing guides for selecting frames were very helpful in my selction of the frames I choose."
"Bad Experience.Vicky
to me
Hi Alaa,
There was a little mix up when your package shipped out. They shipped out the glasses with no bridges, because the bridges were out of stock. I have one bridge here and I am waiting on the second one to arrive and I will overnight them. I just wanted to give you a heads up for when you receive the product or if they can wait and ship everything together to you from the mail box carrier.
Thanks,
Vicky
Optician
C E L E B R A T I N G 1 5 Y E A R S O N L I N E !
2801 S. I-35 Suite 170
Austin, Texas 78741
Phone: ***-***-**** Ext. 223
Fax: ***-***-****
Email: ****@****
http://www.framesdirect.com
"
"Great overall costumer service!! I had to frequently contact representatives because I was worried whether or not my order and returns went smoothly, each time a friendly voice answered the phone and helped me with what ever questions I had. Amazing prices on both frames and lenses, definitely would recommend to friends and family! "
"This is the third pair of the same Frame. I only wish they still had the touroise shell rim. Effecient and far less dollar wise. My previous frames have laste over two-years are still very good shape, no so with the lenses."
"I placed an order last month for glasses, and when I received them, the quality was terrible. The lenses were warped, so I can only barely see through the direct center of the glass. The plastic of the frames is so cheap that any slight movement to put them on or take them off results in an obvious cracking sound. This is absurd. I paid almost $200 for glasses, and these are completely unwearable. I submitted an email about this last week, and have yet to receive a response. "
"Very pleased with my experience. Very courteous customer service and prompt delivery.
This experience proved to be a much more productive one than shopping in an optical store as there is a much larger variety of frames available than you can find in most stores. The virtual "try it on" feature is very helpful in this regard."
"I WILL NEVER ORDER FROM THIS COMPANY AGAIN. THEY FALSELY ADVERTISED THE FRAME I ORDERED. NO SATISFACTION FROM CUSTOMER SERVICE - YOU CAN'T REACH A PERSON - VOICEMAIL. VERY UNHAPPY
Take your business elsewhere."
"Great, everything was as expected. I received my glasses quickly and they are just as advertised. Prices were fair and my glasses are great quality. I would highly recommend."
"A little disappointing. The glasses I chose were on back order and I still have not received them. This may be the first and last time I work with frames direct. "
"The glasses I ordered arrived in the time they quoted me and were exactly as I expected."
"i have not received my glasses yet...please check the shipping"
"I had my purchase sent on two shipments due to item not available at stock; even though at the moment of the billing the item was available.
"
"Excellent service and follow-up, they called when the shipment was going to be delayed 5 days due to stock levels. Email updates were very useful."
"Great purchase! Would definitely purchase from them again!"
"Wonderful! Sally did an outstanding job in confirming my order and keeping me informed of progress. I would definitely buy from FramesDirect again. Thanks for giving me a chance to leave my feedback."