"Framesdirect.com gave me unmatched customer care and service and I will buy again. "
"Hard to say. Somewhere I read glasses are typically received in 7 to 10 days. In my case I did order prescription which is why I may have not received my sunglasses yet? However, I swear the process was much quicker last time?"
"This is the second time I purchased these Versace sunglasses. The first time I bought them was at a big chain store, that we're all familiar with. After losing that pair, I went online to search for them at a better price. It didn't take long before framesdirect.com stood out to me as the best option. I found the exact same pair of sunglasses for OVER $100 less! I have both receipts to prove it. Shipping was quick and painless....and free! I could go on and on about my experience. I'm definitely buying from this site again. You guys should have a referral program, because I told everybody about this site. Awesome!"
"I ordered sunglasses from FramesDirect.com and I was very pleased with the overall experience. I had a few questions regarding the sunglasses I was ordering and I was impressed with how quickly I received a response and how personal it was. I was encouraged by the online optician to email or phone should I have any other questions.
I will certainly order from FramesDirect.com in the future and will not hesitate to recommend the company to family and friends.
Thank you.
Janet Bray"
"I thought that shopping for eyeglasses was only something to be done in-person and I have never bought online before. FramesDirect provided all the options that any store offered and made me feel really comfortable in my purchase. The customer service was a major contributor to my positive experience."
"Fantastic.....I live overseas and Framesdirect called me to assure my purchase....magnificent Global Service!!!!"
"I was strung along by another online sunglass supplier for 6 months and in the end they didn't deliver the product I had ordered. Once I chose FramesDirect I was promised a 2 week turnaround and they delivered on their promise with the product being shipped on time and heading my way within the time frame specified. Very happy with the service FramesDirect have supplied.
Steve Riley"
"I just got my glasses [frames] in the mail today, and there were very few issues regarding the ordering, shipment and receipt of the glasses that I ordered. I suppose it is useful for other purchasers to know that either on-line or by phone (as I recall), the sales-people were courteous and helpful, and carried out their tasks diligentlay and efficiently. I would like the company to look into somewhat more appropriate-sized boxing material for the small pair of glasses I got (to save a bit of cardboard, but that is fairly minor complaint. Robert"
"I still haven't received the glasses. I have never been given an idea when I would receive them. This seems a pretty fundamental failing! Otherwise the system worked well, though as it still hasn't delivered..."
"Customer service was extremely friendly - perhaps the friendliest of any place I've dealt with, which went a long way. Had a major SNAFU trying to change the shipping options when order fulfillment went longer than stated. They were supposed to call when the frames were ready, so I could determine if/where the address should be changed... but did not. When I called a few days before a deadline they said they were waiting for me to call (uh, no). Had to order overnight shipping to make up for this... and they generated a UPS# promptly, but did not hand the package over until the next evening (over 24h later!); owing to a weekend, I did not receive them until 3 days later anyway (so much for the overnight charge). Very disappointing. Not sure I would recommend to someone needing better order tracking or quick turnaround.
However, the glasses are what I ordered and the proper prescription. "
"Excellent experience. Very helpful staff on the online chat and my glasses are great. This is the second pair I have purchased from framesdirect. "
"My frames were delivered on time, in perfect condition,and exactly as ordered. It was an overall great experience. "
"The website is "clean", easy to navigate. The shipping updates and delivery were great too. Overall v.happy with the transaction, apart from the glasses themselves not completely checked. (the glasses make a sound when they r handled, which indicates that the lenses were not fitted properly)"
"I found your service very good,update progress daily on delivery,it's just a shame Great Britian customs should take note of your speed service as they have been on hold since the 3rd of August,I would chase them up but no contact number "
"Great experience. This is not the first time that I have ordered sunglasses from FramesDirect.com. They have some of the cheapest rates in town with great service! I know I'll be shopping with them again!"