"Their customer service has been really great. My item is still back ordered, but any time I check in, they happily give me an update. Hopefully it will ship soon!"
"My new glasses just arrived today. So, after putting them on and wearing them around, I like them. I'm totally satisfied and I'm impressed with the prompt service and follow up call to verify my order from the United States. I'm presently here in Afghanistan. I certainly will rely on Frames Direct from now on for future purchases and would like my account information kept on file with Frames Direct for future purchases. I'm satisfied completely and Frames Direct has a new customer. thank you. "
"The ordering process was great, however the lenses are awful. They are like fun glasses, where everything looks distorted and bent on the edges. Now I have to go to an eye doctor where I didn't order the glasses and try to find out what's wrong with the glasses so I can send them back to be remade. What seemed like a convenience and a great deal is turning out to be a hassle."
"Almost perfect, I ordered something to be delivered in 4 days and since the website explained they needed 3 days for processing I chose overnight delivery. Actually the items were delivered overnight (0 days processing, shipping overnight). If I knew they would process so fast I could have ordered 2 day shipping and saved some bucks. But in the end I got a 20 dollars credit and with this I am very satisfied"
"I got the glasses I have wanted for a long time with lenses that are crystal clear with the right prescription. What else could a girl want?"
"Excellent. Thanks for the prompt delivery."
"Very good service overall; noting I had to return sunglasses and they honored "no restock" fee policy which has now been changed, and they exchanged a pair in timely fashion. Their billing paperwork is lacking clarity on refunds in that no explanation is given for certain numbers shown there-on, thus I had to call for clarity."
"i did not receive my item and it was hard"
"Outstanding!! Fast delivery and great communication. I'll recommend over and over again. Love the glasses."
"Very pleased. Great pricing, and, prompt service."
"Order #: 218837 - FDBthis is the order I am still waiting for"
"Received wrong glasses, not even the right prescription. The return was was simple and quick. But to receive my actual glasses, took even longer than waiting for the wrong ones I had received. They stated that they put a rush on it, I don't believe that happened.My order was in regular USPS mail, that is not quick delivery.
It took about 3 weeks to finally receive my correct glasses."
"OK experience. I wish I could make it great in future. It is hard to pick the glasses with prescription to see how it is going to fit. Also despite paying high price on my Rx lenses - I wanted other options which were limited.
I ordered 2 pairs, so far have received only one (not with the choice of frame color, but what was available). Still waiting to get the second pair.
So it has been an OK experience."
"Was very pleased with the service given and the merchandise was exactly as described and came in perfect condition. It did take about 2 weeks and that's the only slight complaint I have other than that I was extremely satisfied and plan on shopping here again!"
"I have no problems with FramesDirect.com. I have purchased 3 Wiley X sunglasses over the years from them. This time their quality control team determined that the glasses were out of speck and that delivery would be delayed. No problem as I prefer to have them correct. However they gave me a $20 discount for the next purchase of glasses from them but it is only good for 90 days. That serves no purpose for me. It will be at least a year or more before I am ready to order new sunglasses. My indoor glasses are provided by the VA and I don't kneed others."