"Great communication, I liked that. Glasses came in sooner then was expected, no problems. This is my second pair from them. Outstanding selection & price point.
S. Jones
Colorado"
"I had originally ordered my pair of glasses on 06/21. Received my glasses on 06/26. I believe it was June 27th that I had received an email for your July 4th special. I immediately gave your customer service to see if they would acknowledge the sale price. I was at work at this point and was placed on hold several times/ mins to see what could be done with accordance to the supervisor. The best you would do was reimburse me 30 dollars, but according to the sale, the item I had ordered was eligible for 50. So I had to order a second pair, and return the previous ones I had ordered. All in all i had saved myself another 15 dollars post shipping. Did not understand your business motto of price matching competitors when you would not even match your OWN price. Troubling and time consuming, delaying the filling of my prescriptions for another week. "
"Delivery is prompt. I am satisfied with big discount of the products. To Erica I want to thank you for been passionate and taking care of my order."
"I bought a savile row's glasses from frames direct compnay at this july......I must say that I receive a very good item(that was maunfactured for me in london) and I must say that there were a very good services for the customers from frames direct company...they ansewred me when I asked them about my order and they send this order to me in my country egypt in a 3 days...it's a very good company.."
"There are not enough words to praise framesdirect.com! I will definitely recommend to anyone who needs to purchase eyewear!"
"Horrible experience. Returned a pair of sunglasses because the sent me the wrong color. Two weeks later they informed me that the color was unavailable. I then ordered another color. After two months I had to call them 4 times before I got a response. Still no sunglasses."
"always helpful and great pricing"
"I reccomend FramesDirect.com"
"I was very happy with my glasses when I finally received them, but they were backordered for much longer than I expected."
"Very good experience. Frames are exactly as depicted, and lenses had the exact prescription. "
"My experience was good. Unfortunately, neither frame that I ordered fit my face properly and could not be adjusted enough for a proper fit.
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"Good service. They called when there was an issue with my order and were very professional in helping me to finalize the order. Delivery took a little longer than expected but still very satisfactory overall. Would shop with them again. Website could have a track order feature."
"A great company to deal with, but the time taken to get my sunglasses was to long. A better way of delivering my Oakleys needs to be found. This small improvement will make more people happy than just me."
"Very good and very fast service. This is the second time I have ordered eyeglasses from framesdirecdt.com and I am a happy customer. I live in Canada where eyeglasses are expensive."
"The service was really good"