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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-04-13

Nikki. Was. Amazing!!!

"Stellar service! Thanks again for your help, Nikki! "


Verified
5/5

2021-04-11

Always super helpful

"Fixed my problem and was no hassle at all"


Rep reply posted 2021-04-11
A rep from Freshly, Megan_M, has responded:

“We got you, Nikbush! Your review is straightforward yet superb.
Appreciated! ”


Verified
5/5

2021-04-09

Jassy customer service is top notch!

"Jassy resolved my issue so quickly and was very friendly and helpful!"


Verified
5/5

2021-04-07

Helpful

"I appreciate the help from Ally."


Verified
5/5

2021-04-05

Fast, helpful service

"Was immediately helped by a friendly rep named Pink who helped resolve an unwanted scheduled delivery. Appreciated how fast and easy it was to get service online."


Verified
5/5

2021-04-05

A breeze!

"This was quick and easy to get the help I needed, no questions asked, just gave me a refund. Live chat, no automated robots. Great service!! "


Verified
5/5

2021-04-04

Great customer service

"I worked with Jassy, she was wonderful. Thank you! "


Verified
5/5

2021-04-04

Great. Customer Service

"Responded quickly to my questions, my order was a bit late in the evening but it did arrive. I recommend Freshly to everyone who needs a break from cooking and wants healthy and tasty meals. "


Rep reply posted 2021-04-04
A rep from Freshly, Megan_M, has responded:

“It seems like everything had been pretty easy for you! Though I'm sad to hear your order arrived late in the evening, so I'll be sure to pass all of this along to our team! Thank you so much for sharing your Freshly experience, Jeff!”


Verified
5/5

2021-04-02

Freshly just gets it!

"They just understand want it means to make a customer happy and that is addressing the problem and fixing it. Alex F did his job and I’m just a happy freshly customer. "


Verified
5/5

2021-04-01

Love my subscription

"Enjoy having complete dinners to serve on a regular basis. "


Verified
5/5

2021-03-31

Quick and helpful

"I meant to skip a delivery for this week but forgot to and the representative helped me refund the charges."


Verified
5/5

2021-03-31

Excellent customer service

"Your representative was amazing413"


Verified
5/5

2021-03-31

Fixed Order Issue

"I received the wrong meals as part of my order, and Jiana resolved the issue promptly!"


Rep reply posted 2021-03-31
A rep from Freshly, Megan_M, has responded:

“I appreciate the stellar rating, Dave! While I hate that you've received meals you didn't order, I'm thrilled to know that Jiana made things right. ”


Verified
5/5

2021-03-30

Customer Service

"We had a package delivered a few days late with the ice packs melted and the food was inedible. I reached out to Freshly via the in-app chat feature and Arjen immediately got to work helping us out and got us a full refund. We absolutely love all the Freshly meals and their customer service is exemplary. Freshly gets my highest recommendation!"


Verified
5/5

2021-03-28

Great customer service!

"I get really busy over the weekend and occasionally forget to adjust my menu in time. The online agent was so helpful and patient with me in making changes. Thank you Alex F!"