"I was connected with Nikki when trying to cancel an order, and within minutes my order was cancelled and a refund was processed! Excellent and quick service. "
"Couldn't believe the service i received from Agent named IVY she took so much time with me and really cared about what i was looking for... she literally went and found all the meals that had under a certain amount (of an ingredient) i was looking for... she was awesome!!!"
“Hi there! You had such a touching review of your customer service experience with Ivy! I love our agents --they're caring, professional, kind, and efficient. But, your comments on the extent to which you received excellent customer service from Ivy -- and how much it meant to you -- really touched me. Thank you for sharing your experience! ”
"Agent answered all questions and provided service immediately as needed. Will return once I am in the service area again. "
“Hi there! Your feedback is what keeps us going, so thanks for showering us with your Freshly love!”
"For our first scheduled delivery to a rural area, our meals were delivered late. We received an immediate refund and the process was extremely easy. Subsequent deliveries were on time. "
“Oh, Robertspencer, I'm so sad to hear about what happened to your first delivery! Indeed, I'm glad that we're able to provide you a remarkable customer service experience resolving your concern. Thank you for your 5-star review!”
"Thank you for your attention and good service, excellent quality of the dishes, it is simply difficult for me to afford it at this time. Thank you Pink G. for your quick response, many blessings"
“We're so thrilled to hear that Pink G was of great assistance; we'll be sure to give her a shout-out for this one! Thanks for your review!”
"Today's delivery was left beside a busy road at end of my driveway. I chat with Jess who fixed my delivery instructions so future deliveries come to my front door and ring bell. I wait at home for deliveries and instructed LaserShip to text me when delivery is made. They did that so I was able to retrieve my product quickly before it would be taken by someone.
Appreciate Jess kind and patient help. She did a great job and made me feel a lot better."
“Hi there, thank you for your honest review! I'm so sad to hear that while the delivery was made, it was left a hop, skip and jump from you. Jess comes to the rescue! I'm proud that Jess took the time to update your delivery notes so this shouldn't happen again. Thank you for sharing some Freshly love! ”
"I received a meal that was damaged, customer service took care of it right away and offered a refund. Excellent customer service!"
“Hi there, janette! I'm so sad to hear that one of the meals got damaged in transit. However, I'm very proud that our customer service team treated you well! Thank you for sharing your experience! ”
"Jess was very helpful & professional. Jess went above & beyond to help me. Thank you for such a great customer service experience. "
"Had a shipping issue delaying my delivery and Raffy took care of it Very impressed with freshly customer service "
“Thank you for the stellar rating! While I'm not impressed knowing that you've encountered some issues in receiving your meals, I'm glad Raffy took care of everything for you and made things right! I'll be sure to share your kind words with our team. ”
"Ken has been very helpful and patient with my requests and questions. "
“Hi there, thank you for reviewing us! I'm so happy to hear that Ken assisted you with your customer service issue. I know that Ken is an extremely patient person, and I thank you for sharing your experience with us! ”
"My order was missing a meal this week and Harper helped me get it corrected and provided great customer service and resolved my issue. Love Freshly and realized this is not the norm as usually my order is spot on, but no worries mistakes happen. Thanks again Harper"
“Hi heatherd--33680! Thank you for your kind review. I never want to see any mistakes happen, but realizing that we're not in a perfect world, I know they can happen. I want to sincerely thank you for your patience and understanding with this, and rest assured I'll let Harper know the customer service was great! Thank you, again! ”
"Mayumi made my cancellation super easy, this will **** back in the future."
“Hi Brian! Thank you! I'm so happy that Mayumi made it super easy for you! I'll be sure to share your review with the team!”
"Customer service is great and will go extra lengths to assist you. Responses were quick and made the process easy. I was helped by Kit!"
“I'm extremely delighted to hear Kit was able to assist you efficiently and went to extra lengths to provide great customer service! I'm sure, she'd be so pumped to hear your kind words! Thanks for your review, Edward!”
"Dexter O was great at verifying my account was reactivated and my order was in. Thank you!"
“Welcome back, deneennorman! I love hearing from customers returning back to the Freshly family, and I hope you continue to enjoy the experience and meals! I want to sincerely thank you for your kind review of Dexter. I'll make sure to share your review with him! ”
"so far, I've tried. Freshly style is comfort food with nutritious edge and almost anything I tried is fresh and tasty."
“Zian, can I say I loved everything you said....well, of course, I can! Thank you for the fun review -- it was awesome to read! I hope you continue to enjoy your meals! ”
A rep from Freshly, Megan_M, has responded:
“Hi, Daniel! Thank you for your stellar 5-star review of Nikki. I can tell you that Nikki is a gem, and I'm so pleased she showered you with excellent customer service! Thank you for being a Freshly family member, and I hope you continue to enjoy the service and your meals. ”