"Jess was fantastic and solved my problem in a flash. I forgot to cancel and order as I was going out of town and she did so promptly and refunded my payment for that week. Very good work and know that it was greatly appreciated!"
"I signed on for weekly delivery from Freshly and decided to cancel pretty quickly for various reasons not related to their service. What surprised me was how easy it was to cancel my membership without a big sales pitch. Ally, the representative I spoke with made it easy, issued a refund for an upcoming order and simply stated how I could re enroll down the road if a chose to. Their website makes it easy to manage your subscription. I must say the food comes extremely fresh and well packaged. Would absolutely recommend to someone looking for a meal delivery service!"
“Hi there, and thank you for your kind review! You nailed it down as to how we treat our Freshly family members. We want customer service to be as easy as possible, not more difficult! While we're a subscription service, we strongly believe that customers should be able to order when they want and cancel when they want! I'm so happy you saw our philosophy in action with your customer service interaction. As to Ally, a true gem! Thank you so much for sharing your experience and, who knows, we might see you down the road! Thank you for your honest review! ”
"Ivy What’s really amazing"
"As a new customer, I am closely looking at how they perform in this area. They are good, real good. So far, excellent! Thank you. "
“Hi! Thank you for the wonderful review, and WELCOME to Freshly! I'm so happy you're enjoying the service and your meals! ”
"Nikki helped me figure out how to change my meal options since I didn’t have a chance to update prior to the deadline. I also requested that the app issues a reminder to select meals, otherwise it’s very difficult to remember to select meals and I end up canceling several orders "
“Hi there, and thank you for the 5-star review! First, I want to thank you for your feedback and I've passed it along to our team - thank you! As for Nikki, I'm proud that she gave you some good education related to updating your meal selections prior to the deadline! Thank you, again! ”
"I asked for refund because I have to be out of town expectantly. I was refunded and cancel the next two weeks orders. Customer service was very helpful with my account and husband’s. Thank you very much for your help!"
“Hi there, thank you for the wonderful review! What I can say is YOU'RE WELCOME! I'm proud of the customer representative who assisted you with this so you'd not have an unexpected delivery! Thank you for sharing your experience with us! ”
"Jess went above and beyond to help me!"
“Hi there, and thank you for the stellar review! I can tell you we are here to assist our Freshly family members, so I'm pumped that Jess went above and beyond to make that a reality for your experience. Thank you again for reaching out to us. ”
"I reached out to customer service to cancel my subscription & request a refund for an unwanted charge — Louis responded to my email within 30 minutes and not only resolved my issue with a clear summary, but included resources that'd help me if I were to reconsider in a very cordial and non-obtrusive manner. Really appreciated Louis's professionalism!"
“Hi there, RuthChung! Thank you for the wonderful review! While we're sad to see you go, I'm so proud that Louis not only took care of your request but did it in a very unassuming manner! Thank you for taking your time to review Louis! ”
"I chatted with Jess today regarding changing my meals that I ordered with Freshly. He/She was easy to work with and gave me all the options that I could choose to change my meals in time before delivery. I was very grateful to be able to do this because no one wants to feel like they are paying for meals that they didn't choose or may not like. I can definitely say that this one of the big things that keeps me using the Freshly service from the start and continue to use even today!"
“Hi, keithroysmith! Thank you for your kind review! I'll be transparent, while I love Freshly meals, I want to choose the meals I want to enjoy that week! I got you! I'm so pleased that Jess provided a wonderful customer service experience that helped you, not restrict you! Of course, since we ship fresh meals, our kitchen does have a deadline date to cook your meals, but we'll always assist you up to the time the meals start their prep and cooking process! Thank you for being the best part of Freshly! ”
"As a first-time customer, something I always dread about online chatting with customer support, is the fact the agent always comes off as trying to sell you something. They are often more concerned with selling you an item or a subscription than they are about answering your questions.
But with Freshly's online customer support, all my questions were answered in great detail! My agent Gen was great. They were quick and to the point with answers, and not once did I feel like I had to buy something just to end the conversation. Once my questions were answered, they asked if there was anything else I needed help with, and that's it! No pressure, no guilt tripping, and certainly no aggressive selling.
This is how customer service should ALWAYS be!"
“Hi there, and thank you for your 5-star review! We are consumers too and have disdain with every concern you expressed about a typical customer service experience that turns into a sales discussion. Not us! I can tell you we're here to assist our Freshly family members with any issue they reach out to us for. Whether it's to change meals, change a delivery address, assist with an issue they may have experienced -- that's it! Thank you so much for recognizing our customer service efforts to assist, and not sell I do appreciate you! ”
"I can't say enough about Quinn. Just when it seems Customer Service is considered relatively unimportant for so many companies, she came out of nowhere. Appreciate the unexpected and very pleasant experience."
“Hi there, and thank you for your stellar review of Quinn! David, I was just thinking the other day how sweet Quinn is and how blessed we are to have her! A gem to be sure! I can't tell you how much I appreciated your comment on our customer service. We take so much pride in providing the best experience possible to our Freshly family members, and it always deeply touches us when we're recognized for it! Thank you!”
"I just got my meals today I havnt been able to try them yet but Ken with the customer service team answered some questions I had about storing. Did an awesome job"
“Hi there, and thank you, thank you! Ken will love hearing of your review! I'm sure Ken told you that our meals are made and shipped fresh, but you can freeze them if you don't enjoy them by the use-by date! It's your preference, and I hope you enjoy! Thank you for reaching out to us today and recognizing Ken! ”
"Diane is wonderful, if there are promotions, she should get one."
“Jaynair, what a wonderful thing to say. We're very proud of Diane and her willingness to step up to the plate and take care of you with your request! Thank you for letting us know that she treated you golden!”
"Just came back to using Freshly and had a promo code that only worked for 6 meals a week (I'm a 10 meal a week subscriber). Nikki was super quick and to the point in getting me set up with a code that would work with my delivery quantity and swapped them out. It was super stress-free and some great customer service."
“Hi there, and thank you for your wonderful review! Welcome back, Jim! I'm very excited that Nikki shared some love and got you a promo for a different meal plan. It's nice to have promo codes that can be applied to any meal plan, right? Thank you for being the best part of Freshly. ”
"Probably the best customer service I have ever recieved. "
“Hi there, and thank you for the wonderful review. When someone says "the best customer service" they ever received, all I can say is, THANK YOU! And, a big thank you! ”
A rep from Freshly, Megan_M, has responded:
“Hi there, and thank you for the wonderful review of the customer service you received from Jess! I wouldn't want meals being delivered either when I'm out of town, so I'm glad Jess was at the ready to make sure that delivery got canceled! I want to thank you for being a Freshly family member, and I hope you continue to enjoy the service and your meals! ”