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Verified
5/5

2020-04-23

Tasty - quality - variety

"I have truly enjoyed freshly and the meals they deliver. Pretty amazing all you do is microwave them but they taste as though it was just cooked homemade. Will be continuing to use y’all! The flexibility with skipping some weeks is perfect, don’t change that aspect! "


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Thanks for this Freshly love, Austin! We love cooking for you!”


Verified
5/5

2020-04-23

Great experience, Great food!

"Freshly is a great help to me! They accommodate my gluten free and dairy free diet with quite a few choices. I do add fresh sides and toppings when plating, but my kids and husband eat them right out of the container. Even my picky eater found a few he will heat and eat. Freshly has been a big win for us. Thanks!"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Sounds like we're a great match! Thanks for being part of the Freshly fam!


Verified
5/5

2020-04-23

Freshly is Amazing

"Freshly has an amazing product. Their food is the best and I highly recommend. Freshly's customer service is also amazing, they will always take care of you if anything happens. They are the best customer service ever!"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi there, thank you for rating us!

I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!

Thank you so much for recommending us, and for being a part of Freshly!”


Verified
5/5

2020-04-23

First month of service

"Great tasting food, filling portions, expanding variety with new, weekly choices....and excellent customer service with reliable delivery every week... We're big fans at this point!"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“We're so happy to hear this! Thank you so much for your rating!


Verified
5/5

2020-04-23

Life-saving convenience & nutrition

"I love Freshly, I'm so glad I found them. The convenience of the meals is wonderful. In 3 mins you have a hot, nutritious meal to eat. All meals are 600 calories or less which is perfect for my diet. As a busy mom, I'm always on the go and having something prepared for me is so clutch. Not having to eat what my kids eat means sometimes after feeding them, I pop these in and sit down with my wine. Love it!"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi Erica, thank you for your review! I'm happy to hear that our meals are a great fit for you, and that you're enjoying so far. Thank you for being a part of Freshly.”


Verified
4/5

2020-04-23

Best fresh food delivery service

"I've been using Freshly as my lunch meals for six months. They have a great variety of meals to choose from and for the most part are very dependable and there food has not disappointed.
After consistent ordering, I've narrowed my favorites to order every week but have the options to try something NEW; they have seasonal meals that come just in time when I get the urge to break out of routine. Freshly has an app where we can track meals being delivered and can connect with customer service - they're great with notifications on when to update your delivery.
Some drawbacks are that most of their meals have high-sodium or saturated-fat content and that you may not get a preferred delivery option. Delivery can be hit or miss timeframes, especially when delivering to my office building and they deliver past 7pm and are unable to.
"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Thanks for your stellar review, Immanuel! I'm glad to hear you've enjoyed your meals overall. While we don't make meals for any specific diet but you can chat with our Wellness Experts at Wellness@Freshly.com for any other concerns!

I'd also like to apologize for the trouble with your delivery recently, generally your meals could arrive between 8 am - 9 pm, but this time frame is not guaranteed and dependent on the driver, the driver’s route, and other factors. I'd also be reaching to you in a direct message, I'd like to know how I can make this right!”


Verified
5/5

2020-04-23

Great Tasting, Healthy, and Quick

"I have been pleased with Freshly. Pros: Lots of options that actually taste good, you can sort by calories, QUICK meals (just microwave and done!), pretty healthy. Cons: It can be pricey, but worth it when you find a discount code. I have actually only had one delivery issue in the multiple times I used it, but the food itself has always been good quality."


Verified
5/5

2020-04-23

Good food at a reasonable price with good customer service

"I recommend Freshly to anyone who is looking for convenient and healthy meals at a reasonable price. The only suggestion I have for Freshly is to increase the variety a little. There are lots pf meal options with chicken but not enough of other types of protein. I’m not a vegetarian or vegan but I just couldn’t help but notice that there aren’t any vegan/vegetarian options. "


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi there, thank you for rating us!

I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve! While we don't have any vegetarian or vegan options right now, we do have some that are veggie-friendly, and we normally add 1-2 new meals each week, so be sure to keep an eye out!

Thank you so much for recommending us, and for being a part of Freshly!”


Verified
5/5

2020-04-23

Delicious food, good value

"I'm been thoroughly impressed. Good portion sizes and I haven't had a meal yet didn't care for. Delivery is always on time and everything is very well packaged. Bravo Freshly!"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi John, thank you for rating us! I'm happy to hear that you're enjoying so far. Thanks for being a part of Freshly!


Verified
5/5

2020-04-23

Healthy and Delicious!

"The Freshly meals offer great variety that heat in the microwave in two to three minutes and are a delicious alternative to traditional meal kit services. Delivery is always prompt and the company has excellent customer service. I highly recommend this very convenient meal service."


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Sounds like we're the right fit! Thanks for recommending us, and for being part of the Freshly fam! ”


Verified
5/5

2020-04-22

Excellent freshly prepared meals

"These meals are really tasty and as good as if we prepared them ourselves. Fresh and from fridge to plate in just a few minutes."


Verified
5/5

2020-04-22

Excellent quality and convenience!

" Love the variety! Very convenient"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“We're so happy to hear this, Laura! Thank you so much for your rating!”


Verified
5/5

2020-04-22

Great meals, even better service

"I've received over 14 orders from them and have tried many different meals. As anyone can expect, there is always a bump here or there. All little things and the kinds of issues that are just inherent to the online food delivery business. What sets Freshly apart and they excel at is customer service. I have had nothing but positive support from them. They made things right, every time. The food quality is wonderful. The portion control which is my #2 reason for buying ready to make meals is equally perfect. I bought them the first time as an experiment, not sure what to expect. I'm not on my 4th month and have never skipped a week."


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“We're so happy to hear this! Thank you so much for your rating and review!


Verified
4/5

2020-04-22

Quick and Convenient!

"Meals are both quick to prepare and the customer service is amazing! Weekly deliveries are always on time. The only issue I had was that the string beans in a few of my orders weren't peeled correctly and had leftover string in them so it made it uncomfortable to eat. Other than that, I would recommend this to anyone who has trouble finding time to prepare meals. "


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi, thank you for rating us!

I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve! If there's anything that I can do to further assist, feel free to connect with me at SocialSupport@Freshly.com, and I would be more than happy to make things better for you!

Thank you so much for recommending us, and for being a part of Freshly!”


Verified
3/5

2020-04-22

Food is good but but could be better in the customer service department

"The food has been good but I was on a promotion this last time "stayhome12" that gives me 12 meals at a discount. I was charged full price for my first delivery.

Freshly should have correct amount to be charged displayed somewhere so you just dont get surprised when see the actual charge. Currently the support person told me my next delivery would be $34.99 and the UI says it will be $49.99. Makes me want to skip delivery so I dont get overcharged again.
"


Rep reply posted 2020-04-23
A rep from Freshly, Megan_M, has responded:

“Hi there, I'm so sorry to hear about your feedback! This is certainly not the kind of experience that we want any of our customers to have, but I'll be reaching out to you in a private message so I can look into your subscription, and make things right for you.”