"They’re everything that I need right now. I’m tired of washing dishes and their freshly prepared meals are great to pull from the fridge or freezer, pop into the microwave, and have a hot, fresh and delicious meal to eat. Delivery is seamless as is the navigation and UX of the app. I appreciate simplicity. Price point is pretty good for 12 meals too!! I like that if I need help that I can chat with someone on their website!"
"PROS: Food smells great, cooks easy, tastes great, and is very clear on the package. Nuke it for a few minutes, and bam! Dinner with no cleanup. Recycle the containers and packaging, and I feel good.
CONS: My dishwasher is going to get lonely.
Has an issue with the delivery method, but customer service fixed it quickly and helped ensure future deliveries would be good to go. So, I am satisfied all around."
“Hi Mike, I'm so happy to hear that everything is working out for you! I hope you'll continue to order and enjoy our meals! Thank you so much for rating us!”
"Ben K. Assured me my order will be looked into due to constant issues with delivery. He took great care of my situation. However I would've preferred the order being resent or a refund rather than nothing. I appreciate him helping out but, I'm extremely upset with the carrier for not following directions."
“Hi Irosa, thank you for sharing your experience! I'm so sorry to hear about the troubles with your delivery. I'm happy to hear Ben K was able to assist. I'd be sure to let him know about your feedback today.
With that said, I'll be reaching out to you directly to get your subscription info to take a further look into this. ”
"When I first tried Feshly I was a bit skeptical, as it sounded like just another ready meal (assumed they’d be like ones from the store bought) not only was I wrong. Every meal package I’ve ordered has been superb! So much that I on (cheeky insert) tricked a few friends to believe the food was cooked at home fresh "
“We're SO happy to hear we were able to impress you, Cesar! We look forward to keep cooking for you, and keep hearing more feedback from you.
A Freshly tip: Make sure to take advantage of our Friend Referral program. That's $10 off each week, for two weeks --for both you and your friend!”
"Fast friendly and efficient "
“Thanks for the awesome rating and review, Rebecca! Keep sharing your feedback with us --we really do love hearing it!”
"I started receiving Freshly meals a few months ago, before the pandemic. I am a single, working mom and I'm on my own for dinners every other week. Freshly made it easy to warm up a great meal after a long day. No shopping or prepping is required. That's what makes this wonderful during the pandemic. I can stay away from stores and have lunches and dinners for a week. The rest of my food gets delivered, so I can survive very safely during this time. I can't thank you enough for always getting everything to me on time and it's fresh and delicious. "
“Hi there --thanks for sharing this! It means so much to us to be here for you. If there's anything we can assist with, make sure to connect with us over at SocialSupport@Freshly.com!”
"I have been getting these meals for a few months now. I have tried a variety of chicken, beef and pork meals. I have yet to be disappointed. At first I thought they would not be filling enough, but to my surprise it was perfect. I get to change up my meals each week and I received them very fresh. Even the two times they were delayed a day due to COVID 19, the ice packs were still frozen and the company was kind enough to give me a $10.. credit each time. Also, they are healthy and low on calories. Being a older single guy who does not like to cook, these are perfect for me."
“Hi Rick, I'm happy to hear that our meals are working out nicely for you. I hope you'll continue to order and enjoy! Thank you for being a part of Freshly!”
"So courteous and efficient. Thank you!"
“Hi Patty, thanks for your review! I'm so thrilled to hear you've been enjoying so far!”
"Customer service agent was very friendly and worked quickly to deliver a satisfactory resolution to my issue (damaged delivery). Excellent service! I am impressed. "
"The food that is delivered is nice and cold when it arrives thank you so much.
"
“This is amazing to hear, Darlene! Thank you for sharing, I hope we keep hearing more feedback from you!”
"I was having difficulty with the website. Ashley was both helpful and enthusiastic. Give this woman a raise!"
“Hi there, I'm so sorry for any inconvenience that you've experienced with us, but I'll be sure to pass along your feedback as we're always seeking to improve. Thank you for rating us!”
"Great variety of meals with decent portions.
I never have to worry about what to get for lunch especially on a busy day.
I wish the portions were abit bigger though.
"
“Hi there, I'm very happy to hear this. We love cooking for you. Thanks for being a part of Freshly!”
"I like the chat feature on the app. It allows me to easily resolve any issue. I once had an order issue that was my mistake and was easily fixed through a quick chat. Now I had an issue with a promo code that Royce took care of quickly and painlessly. Thanks Royce! Freshly has great food and great customer service. "
“Thank you for sharing this John! We'll be sure to share your wonderful review with Royce! Thank you for being a part of the Freshly family! ”
"They always make the experience a good one, little miss, I didn't receive the quantity of meals I requested, but talking with them about the issue, they gave me credit right away. Even credited me when they got late one day.
Very high quality food, delivered to your door, at the price of a fast food... No brainer..."
“Hi there, I'm so sorry for any inconvenience that you've experienced with us, but I'm relieved to hear that we're always able to make things right for you. Thank you so much for being a part of Freshly!”
"Pleasant customer service rep answered all my questions. Wait time in the queue wasn’t bad, and the countdown to tell you where you were in line was helpful. Because of the good customer service (AND the availability of a LIVE person to chat with), I’m much more like to place my order now. Thanks!"
“Hi there, I'm happy to hear that we were able to help you out when you were in need of some assistance. Thank you so much for rating us!”
A rep from Freshly, Megan_M, has responded:
“We're so happy to cook for you! Thank you so much for being a part of Freshly, Marissa!
”