"Agent Josh was very helpful and solve my issue very quick Thanks"
"needed to cancel my order and they were very helpful."
“Hi there, and thank you for your kind review! I'm glad we were able to assist you today.”
"I had to skip a week but had passed the deadline for cancelling. August took care of the problem immediately. Very satisfied. "
“Hello there! I'm so proud of August for taking care of everything for you. Your 5-star rating is appreciated!
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"I needed assistance with cancelling an order and it was taken care of promptly."
“Hi there, and thank you for your kind review today! I'm so happy you received the level of assistance you desired today. ”
"August (my CS rep) was extremely helpful in solving my issue. I was trying to pause my subscription."
“Hi there, and thank you for your kind review! I'm very pleased that August gave you A+ service today!”
"I enjoyed Freshly. great food, great service. I had to cancel because I had to move needed to save money. To cancel to my subscription I was assisted by Diana S. via chat and made it very easy and quick. Thank you!"
“Kendrick, thank you for being a Freshly family member and I look forward to seeing you again when the time is right! Diana is a gem, so I'm very happy to hear she got you the assistance you needed and deserved! ”
"Planned a last minute trip and needed to skip a week, two minutes on chat with Jess and it was done with my refund on its way. The whole reason why I’m with Freshly is convenience- and that includes when you need to skip/cancel/update so thanks Jess! "
“Kavita, we do our absolute best to make things easy-peasy for our Freshly family members! And, neither of us would want a delivery made to you when you're not home! I'm very pleased Amy took great care of your today! Thank you for sharing with us today! ”
"I had to skip an order bec I won’t be home due to covid and August did it for me. In addition they empathized with my reason. Appreciate your kindness "
“Oh goodness, Marie -- I hope you're doing well and of course we are understanding! We're people, too! I'm so happy that August helped you in your time of need and, again, please be well. Thank you for your kind words! ”
"Kenny was very friendly & helpful!
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“Sounds like Kenny ticks all the boxes! Thanks for dropping us 5-stars, Sue! ”
"I had a billing issue and Jess was quick and courteous to respond to it. Thanks for the get support, Jess!"
“Lauren, thank you for your kind review! Jess is awesome, and I'm so glad she took good care of you! Thank you for sharing your positivity today. ”
"Thanks Josh! Extremely helpful and fast"
"I've been a freshly subscriber for a while, and they have always been very helpful and responsive on the customer service side as well.
Shout out to Kenny, the agent that helped me cancel an order today when I had to make last minute travel plans. "
“Hi Jhevon, thanks for sharing your wonderful experience with us especially our customer service! It's our goal to provide excellent service and I'm really glad to hear that you're satisfied with the help provided by Kenny! Thanks again for taking the time to review us!”
"Please thank Michelle B for helping me to understand the Freshly website. And the process for ordering, making changes to orders and advance ordering. And, thus, INSPIRING me to become creative upon making my next selections.
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“Hi there, we've got you, Freshly fam! One of our goals is to provide the best customer service experience for our family members. Michelle would be thrilled to hear your stellar feedback. Thank you for sharing your experience with us today! ”
"I had a pretty simple request. Just needed to change my address for future orders and really wanted to get my current order changed but it was too close to the date. She went ahead and changed my future dates, processed a refund and made sure I had no further questions. I didn't even have to ask. I wasn't even expecting a refund. Didn't think I was due one either, I really just wanted credit towards a future order. OUTSTANDING, Freshly and Diane!"
“Now that's what I'm talking about Tony! Isn't it nice to be pleasantly surprised, even when you weren't expecting anything!? We truly do our best to be fair with our customers, because it's the right thing to do AND we enjoy being there for them when they need us! Thank you for being the special person you are...and, I know Diane's going to love your review! Thank you! ”
"He was prompt and helpful "
“Hi there, and thank you for your stellar review today, Daniel! I see Kenny assisted you and he is a rock star! I want to sincerely thank you for bestowing a little Freshly love upon Kenny today! ”
A rep from Freshly, socialsupport, has responded:
“Hi there, and thank you for your kind review. I'm so happy that Josh was there at the ready to assist you today! ”