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Verified
1/5

2020-03-01

not user friendly

"ordered 3 different times and fry manage to not come through,, I spent hours, latterly HOURS on the phone to get my order processed!!!
Went to "Amozon.com" first time in a matter of minutes, and delivered in 2 days,, way to Amazon,, your now my on-line of choice,, Fry's can go **** eggs!!!
"

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Verified
2/5

2015-01-17

Confusion

"Ordered, but asked to cancel if not for 2020. I was Emailed saying it was cancelled because they did not believe it was for 2020. A Day later someone else called to say that it was not cancelled quick enough and had been shipped. They told me to refuse package. Was not able to. Several day later I got Email saying it would work. Agreed to keep if it worked. Tried it 4 times and it said I mistyped. On the fifth time, the program changed my KEY and it worked."

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Verified
5/5

2020-03-01

Great experience on floor samples with Frys

"Tremendous value and fast shipping on quality product. Thanks!"

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Verified
1/5

2020-03-01

Order Cancellations & Bad Shipping

"Worst experience ever. Orders kept getting automatically cancelled after hours of waiting saying credit card info doesn't match even though works fine on all other sites. Nobody ever calls as orders are automatically cancelled if there is a single issue ever. Shipping dates are fake as orders take multiple days to ship even though showing same or next day. Nobody ever calls if item not in stock. If you call they say they will just cancel the order as item not available."

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Verified
1/5

2020-03-01

Item not in stock even though website said otherwise

"Fry's used to be a great store with an ample inventory, but now they no longer maintain a decent inventory in electronic parts. Don't believe their website. Now I guess I will move all my electronics business to the web.

Too bad.
"

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Verified
1/5

2020-02-29

POOR Service

"My on-line order was cancelled without reason. I called two representatives and neither could tell me why my order was cancelled. This was first try using Fry's. They won't get a second chance. Went Amazon and items were delivered in a very timely fashion. "

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Verified
1/5

2020-02-29

not reliable

"I recently ordered a computer online.I received TWO confirmation e mails.The following day I received a telephone call,again confirming my order & DOUBLE CHECKING my shipping information.I then waited the mentioned days until my order would arrive.Instead I received a order cancellation email,stating out of stock as the reason.I WILL NEVER DO BUSINESS WITH FRYS AGAIN"


Verified
5/5

2020-02-29

Fast shipping

"Fast shipping and great customer service. The product was arrived on time."

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Verified
1/5

2020-02-29

Bad service

"The service was crap they kept on canceling my order without even trying to contact me and when I called them on it they said I didn't have my number and address listed like you can order online without that information "

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Verified
1/5

2020-02-28

terrible purchase experience

"i have to spent an hour trying to buy couple of items from this store online. Turned out that they cancelled my order without any furhter explanation or apology. If Fry's didn't have inventory of what i was looking for; why lying to have items available for purchase."

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Verified
1/5

2020-02-28

Had product advertised as in stock for clearance - but wouldn't sell it!!

"Tried several times to purchase 5 BBC micro:bit club packs that were advertised on clearance. Staff from their Dallas store called me and told me that my charge was denied - which was not true. Then they asked me to cancel the order. Several days later, they still had the same product advertised on clearance and I tried to buy them again. Fry's refuses to fill the order, which remains on the books but unfilled weeks later. I will NEVER buy anything from Fry's again and am happy to advise my friends and family to be wary of anything Fry's has advertised online. Was finally able to purchase the micro:bit club packs from another vendor. Thanks for nothing, Fry's! "

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Verified
2/5

2020-02-28

Product Not Available - Upsale

"Trying to buy massage gun. Great advertised price and online purchasing was easy. Quick notification of order received. But then received phone call that they don’t even have the product, but had another one/type for $60 more. When I indicated I didn’t want to pay more, the call was abruptly ended. Wasn’t sure what happened, but did receive an email that said I had cancelled order (not that order was cancelled by them due to unavailability)."


Verified
1/5

2020-02-28

Didnt order anything

"Check your records I deleted my account"


Verified
5/5

2020-02-28

2 thumbs up

"Ordering was easy and delivery fast."

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Verified
1/5

2020-02-28

Unable to complete purchase

"Frys was unable to fulfill my order twice. The first time they called and told me I would have to re-order due to a shipping glitch in their computer. I re ordered as instructed, but had my order canceled again several hours later. Fry’s website is already buggy enough to try and order through, so after all this I have up. Lost my business on a large order."

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