"I have been dealing with missy for years and it's always so quick and easy. She gets me the pricing and answers to my questions quickly and is always there to help. "

"Great experience- little over whelmed. Our designer was well versed and patience with our decision making. We most likely will be ordering more items and will use Missy to do so. "

"Since I live far from your store, I ordered online and by phone. Jolean was quick to respond to my several emails, and went over and above by checking throughout the stock for what I wanted. Her explanations were clear and she responded to my many questions and concerns. I was very pleased with the outstanding customer service that I received."

"Each time I shop at Furnitureland I cannot find a helpful employee who actually wants to work. I normally speak to someone who just points me in a direction instead of walking around with me, listening to what I'm looking for, helping me find something, and making a sell. It seems like the employees do not care about making a sell so I usually end up being frustrated and leaving. However, the last time I was there, and after one attempt to get help from a gentleman who simply wanted to sit in front of his computer and point me in a direction again, I found a VERY helpful Maria Ray. She took the time to walk around with us and I actually bought something and I would come back and buy again with her help. That is the way all of the staff should act. They all need to take some pointers from Maria. There is so much there to see and it can be overwhelming. However, if the staff was more into selling they could actually sell more items. "

"Great shopping experience! Brittany Morris has helped us with 2 orders, and was prompt in providing product details, quotes and ordering. FLS differentiates itself from others by being a one stop shop, for a world-class showroom, purchase, delivery, guardsman protection and customer service. Some stores in Hickory outsource thier delivery. Looking forward to doing more business with FLS in the future."

"I would never shop for furniture anywhere else! Having the benefit of a free design consultant is an added bonus. We were able to furnish a full shore house without having to go to multiple stores. Well worth the drive from New Jersey. "

"We started working on this issue in October. The Customer Service person communicated by email. A few phone calls would have been helpful. Response during the five months working through the issue was not timely. I know I don't know all the facts and obviously I don't know the work load this person has.

Once the Customer Service Manager gave me a call and got involved things happen quickly. I felt we arrived a fair resolution.

Cheers
Tim"

"My salesperson was on it! She understood exactly what I was looking for, and took me to the appropriate areas... saving me hours of aimlessly wandering around!"

"I called sereral times to order a piece of furniture. By the end of the day after not hearing back from two salespeople I was ready to give up trying. I did give it one more try and was treated well by a very gracious saleswoman who helped me choose the right fabric and complete my order before the sale ended that day. I have dealt with this company in the past with great service and success. Guess this must have been an off day for the two salespeople who blew me off. Yes, I would use them again."

"We were fortunate to be the next person in line for a designer who turned out to be Tracy Dunn. We loved her from the moment she walked into the room. Humorous, but knowledgeable, she guided us through many floors to find the perfect recliner for my husband's large feet. And when we finally found it....voila!....she set into action to complete the decor for the rest of the room, accent pillows and all! What we thought would be another long wasted day turned out to be the PERFECT DAY because of her. Thank you Tracy and Furnitureland for making it happen so easily!"

"it was great Marquis Hedrick was great she was very helpful. she was very patience with us and had kept us posted on changes to the orginal things we thought we were going to order.
The sales man for Lorts was also great and answered all our questions"

"The time the agent spent with us was quality time and productive. Was able to see options that we otherwise would have missed on our own. Price discount was fair and much better than other dealers. No pressure purchasing was a plus. Quality furniture at good prices, with excellent service . . . what more does anyone want. We will be back, and will insist on the same agent."

"Dawn our sales person helped us over the telephone. She was very professional and helpful in every aspect. Great Job Dawn"

"So helpful, so professional, and so right on target to what our needs were! A+ rating"

"Quick friendly service, great prices"