"It's a wonderful tablet, easy to use and carry, I recommend 100% GainSaver all."

"I have bought 2 computers from gainsaver and it has been easy to do online and the products have been great. I have recommended them to several personal and business associates in the market for macs"

"I was skeptical about using an on-line company to buy a computer especially a refurbished one. My son and I researched this company and found them to be credible. I am a teacher and money is tight so this was a tough call.
We ordered, it came in a timely manner, packed well -so no broken parts, put it together and it WORKED! It is STILL working almost a year later.
We will buy another GainSaver in the future."

"I ordered MacBook Pro 13.3" 2.26GHz Intel Core 2 Duo Unibody. - Apple Computer MB990LL/A, which is almost identical to the computer provided by my employer. Since retiring I needed my own computer. I connected the two machine and copied the entire disk from my work machine to this used machine. I've been using it for about 50 days now without any problems whatsover."

"My experience was good. I baught an IBM Thinkpad for a really low price and I received it really fast."

"I ALWAYS look to GainSaver for my computer needs. My family and I have purchased many computers from them in the past few years and have never had a problem. They check and re-check their products before they leave the warehouse. I won't go anywhere else. Also, their prices are the best around."

"My community pool needed a laptop that would stand up to outdoor use & exposure, but on a tight budget. I knew the Toughbook series from my work, but I didn't think we could afford one. I was thrilled to find reconditioned Toughbooks at Gainsaver prices, especially with being able to custom-configure my machine as if I were ordering a new product.
My Toughbook arrived fast and has worked flawlessly. The condition was actually better than I would have expected for a reconditioned machine. I couldn't be more satisfied!"

"I purchased a Mac Book to replace one that my son had damaged while bringing it home from school. The school wanted to charge me $900 to fix the damaged computer, but I found a refurbished model on Gain Saver and saved about $250.00."

"very good for my gran kid and family ,is very happy thank you svera"

"GainSaver,

Your diversity and quality of product was good. I am a college student and did a lot of research with your competitors before making the purchase. Your products are competitively priced and the options allowed me to build a custom product that I need for graphic and video editing, as I enter the career field.

However, your customer service was not satisfactory. When I decided to make the purchases I was working on a team for a professional internship and order specifically to work on a project with an approaching deadline. I placed an order over the phone with Steven. He was knowledgeable about the product, however his procedure fell short. After discussing my time constraint with Steven I upgraded to the 2-day air to fulfill my deadline. Clarifying several times that I did order 2-day air, and verified the exact date the product would arrive I concluded the purchase 5-11, checking before hanging up that it would arrive by 5-14. Expecting the order was right and the upgraded shipping was added I never tracked the package. When it never arrived I did track the package, and discovered that the records indicated that the 2-day shipping was never added to the purchase. I called Steven at GainSaver to see if there was any resolution so resolve these issues because of its negative effect on me and my team. He remember talking to me but did not remember our conversation about my time constraint and deadlines. He was reluctant to admit his mistake and apologize. When I asked for an explanation, he responded mistakes happen. I do understand that mistakes do happen. However, GainSaver’s mistake should not negatively affect their client, GainSaver’s lack professionalism was displaced on me, and causing me to look unprofessional this is a problem. Steven’s fault was displaced on me without compensation, a solution, or at a minimum, compassion; these elements I consider to be acceptable expectations to have for customer service, as they are what I provide my clients. The absence of these measures caused me to be very displeased with your service. When I asked to speak to a supervisor, Steven claimed that he was the supervisor, refusing to give me any other contact or place to submit a comment. This is inappropriate conduct in my opinion. Finally fed up with the lack of service and compassion I hung up furious with Steven, GainSaver, and bearing the burden of GainSaver’s mistake, with I would have overcome to complete the project. GainSaver left not only me but my team hanging, and because it was not a problem for Steven, it was not a problem for GainSaver, I ultimately was held responsible for GainSaver’s unprofessionalism. This was disturbing, frustrating, and unacceptable!

When the package finally did arrive, I was a little confused as to making sure that I received every attachment. There was a MacBook charger, and what looked like a iMac powercord, I’m not sure I need. Including a generic pamphlet picturing the purchase and attachment included would eliminate confusion.

In conclusion, I want to say that your product is working very well for me and you all will be considered with future purchase. However, the client service was horrible. I have never felt insignificant and frustrated with any customer sales person. His attitude conduct and responds was unsatisfactory. My goal is not to get anyone in any trouble, rather to alert your company to areas of improvement and in my case, unpleasant experiences that plague your brand. Thanks.
Andrea Ash
****@****
"

"I am very pleased with the IBM ThinkPad that I got. I was able to customize my laptop to my specifications. The ease of building and ordering my laptop was fantastic. This was the first time I had done anything like this. I got everything I needed without having to shell out a lot of money. "

"gainsaver is brilliant, i was looking for a display for my powerbook g4 and i stumbled upon gainsaver they have the best prices around and it took less then five days to receive i love my studio display, it looked brand new when i received it. i will definitely order something else from this site again and also recommend this site to others "

"Ordered the 50" Samsung monitor. It arrived broken via UPS. I contacted UPS for return and also contacted UPS for Update... and was told Gainsaver did not package correctly and claim was denied.I Paid for insurance as directed when ordering. I did receive an rma # from gainsaver and it is being sent to them. I have been trying to contact Gainsaver through the website as directed by 800#. I have requested protocol information about returns. It would be extremely helpful if there was a customer service number you could call and speak to someone "live" and "in person".
UPDATE:6/22/2012: Product delivered back to Gainsaver on 6/15/2012. Called on 6/18/2012 to follow up. Was told it was not yet in the system. Called back on 6/19/2012 and again spoke with Steve. He verified receipt of damaged product and stated a replacement will be sent on 6/19 or 6/20. No tracking number had been forwarded. i called back on 6/21 and spoke with Steve. he tried to reach shipping and receiving but to no avail, was told he would call me back once he spoke to them. No call back to me so i figured i should follow up on 6/22/2012. Again spoke with Steve. He then looked up my order and stated he could not find it in the system and i would have to put in a service request..Currently service requests have been submitted and currently waiting a resolution. I am not sure what to think...are they that busy or extremely stretched personnel wise? so far 22 days since original order and counting. I will update this post as things progress
6/22/2012-PM: Well, I got my money back from gainsaver. This surprised me greatly, because when i spoke with Steve at ex 338, he assured me that a new, replacement unit was being sent to me....? Needless to say, i received a full refund and back on the trail for a new big screen monitor.
6 25 2012: I did find a new screen,local, cheaper and with warranty. I do not know if i should state the name her, but it rhymes with "Microcenter" (ha ha)"

"The service was good. However I was told I would get a $100 re-bate that I never received. I filled out the paperwork and turned it within plenty of time prior to the dead line and never received the re-bate or an e-mail stating why i would have not received it."

"I have purchased a few products from GainSaver and have been thoroughly please with my purchases. Their low prices are idea for Mac Lovers or anyone interested in Mac products. You can not go wrong with their products or pricing."