"Great service and products. Prompt delivery.A+"

"I bought a mac book for my daughter. Didn't have a lot of money, so this was a very inexpensive way to get a mac. Recieved the computer in very good condition. The computer works as if it was new. Went so easy, I may buy more computers this way."

"I had a great experience with GainSaver. Ordering was simple. Updates on the shipping process were frequent. The product came in a timely manner. It was well-packed. It was in good shape and exactly what I ordered. I will definitely order form GainSaver in the future! "

"A great product that saved us lots of money. Thanks."

"Gainsaver was such a great find. The ordering process was easy, the selection of inventory was awesome and the customer service was fantastic! I've already recommended the site to a few friends and one just purchased a computer!

Thank you! I will be a frequent customer going forward!

M"

"Had a hard time looking for a nice low cost Mac for my family, mostly for my girlfriend, but found one at a good price at GainSaver. Good price, shipped nice, and came with a keyboard and mouse, which I was not expecting. Will definitely be shopping here again in the future."

"I recently purchased a Macbook Pro. I spoke and dealt with Steve Harper personally. The order was shipped and arrived a day early. Everything was delivered and works as promised. Steve is a great guy and very helpful. Would definately buy from them again.Thanks
Ralphie"

"IF you send them money CLEARLY understand that their having the item when the money arrives is improbable. If you decide you want your money back they WILL NOT SEND your money back. They will keep it as store credit until you buy some turd you dont want. I have never seen such thieves. The ratings here are artificial and the BBB has them as an A+ which is a total joke. They will lie anytime its their benefit. If you don't care to get screwed send them your money. I am dealing tith the attorney general and the BBB. I fthat doesnt wok I guess Ill have to get a lawyer just to get the money I sent for something they never had in stock.

This means nothing though it was sent in an email:
Dear Customer,

We have received your request for a refund. Upon approval by the payment processing department, the refund will be issued.

Refunds are processed within a week of the request date. After we process the refund, it takes a few additional days for the Credit Card company to post the refund to your account. The entire process can take a couple of weeks before you actually see the refund on your credit card statement. Your patience is appreciated.

Thanks for the Business,

GainSaver

"

"If anyone is considering using Gainsaver, my best advice is to cross your fingers that your order goes through without a hitch, and may heaven help you if it doesn't. On 10/17/2011 I order a 13" Macbook and purchased the extended three year warranty for an extra $150. Right out of the box, I noticed a crack on the underside of the machine leading to a screw, suggesting that it simply had been tightened too much. Over the next two months the crack continued to grow. On 12/15/2011 I placed my first customer service order and was told to ship the damaged machine back (at my own expense, of course) and they would send a replacement. Flash forward to today, I just filed my TENTH customer service request having been told for the third time that a manager would call me back (they didn't call the first two times). I've been told at different points that a requisite replacement part is out of stock, only to have another representative tell me they did indeed have the part and my order was being entered "as we speak." The next morning I woke to an email confirming the part was indeed out of stock.

I'm a college student on a budget who paid extra for the assurance that comes with a warranty. Not two months later I'm looking at a new semester of classes about to start and I STILL don't have a replacement for my pre-damaged computer. My hope is that engaging them in a public forum will finally get something accomplished, I'm tired of the excuses.

**As a sidenote- once GainSaver saw my negative review, I was told they would refund my money and would no longer be conducting buisness with me. The manager of sales, Steve Harper, was extremely rude and would not answer any questions. When I asked him "what is the point of offering a 3 year extended warranty on a product when you can't even insure the product for 3 months?" he told me that he would not answer any questions, and if I wanted to, I could enter ANOTHER service request online (which is very hard to do when I now no longer have a computer). I now have to wait up to 3 weeks for my refunded money and I have to deal with finding a new computer. I would recommend staying away from this company, or just keeping your fingers crossed that you do not receive a damaged product.

Update 2/2/2012:
Since I last updated this now long running review of GainSaver's deceptive and unprofessional practices, I have tried repeatedly to contact Gainsaver both by filling out online customer service requests and calling them. Steve Harper - a name that is mentioned in several very negative reviews on multiple consumer review websites - flat out refused to answer any of my questions regarding their refund or warranty policies. After putting me on hold, he told me, "I'm going to go ahead and freeze your account and put a hold on any refunds...if you want your money you're going to have to sue us." I called back, this time saying I was going to record the call for "customer service" feedback and was hung up on immediately. That was two weeks ago. I have filed complaints with the California Attorney General, Better Business Bureau (who inexplicably rate Gainsaver an A+ business despite 279 complaints over the past three years), the Internet Crime Complaint Center, and the Federal Trade Commission. Gainsaver's response: to cancel my account, again without any sort of communication.

Perhaps considering some of the other Gainsaver horror stories I should consider myself lucky that they are only trying to screw me out of the $150.00 cost of the three year warranty (the terms of which gainsaver was unable to fulfill). However the deceptive and borderline criminal manner in which gainsaver, and Steve Harper in particular, do business has strengthened my resolve to exercise any means at my disposal to obtain my full refund. The next step will be to file in small claims court, updates to follow."

"I purchased three laptops for Christmas one was for my FIve year old. They were the best. THey work very well. Gainsaver was very easy to place an order, I was able to track my order easily and my order came very quickly. I would purchase from them again and I have been telling everyone about them and a few friends have also made purchase and are very happy."

"Order shipped and was delivered with no complaints. Pricing was great, will order again!"

"thank you I appreciate being asked to do this survey - I hope I can win the IpAD
"

"GainSaver is a great place for your computer needs. This is my second purchase. I first bought a dual quad core and this time a MacBook Pro. Both are working without a hassle. I don't think I will ever buy a new computer again. Stay back a year and save your money."

"power adapter works great as a replacement for my 2006 macbook pro adapter. great value too."

"What a great monitor for the price! The display doesn't even look like it was used. This is only our 3rd purchase from GainSaver - but we're very satisfied. Looking forward to using them again. "