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1/5

2002-09-04

"Gamestop has problems. I ordered a Radeon 9700 Pro and they failed to tell me that the item was backordered. I found out many people had to cancel their orders, or that Gamestop canceled the orders for them. I canceled my order too. I don't think I will be buying from Gamestop as their prices seem much higher than other etailers and their ability to fill an order is questionable. "

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1/5

2002-09-03

"bad place, screwed me over on order. "ran out""

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1/5

2002-09-01

"Another victim of the Radeon 9700 rip-off from Gamestop.com they said I could have a 20% off on it and then backed out cancelling my order saying that they had recieved too many orders and could not fulfill the discount orders."

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1/5

2002-09-01

"Ordered the ATI Radeon 9700 on Aug 27 after getting an email from them that they were in stock,three days passed with no word from GameStop. Friday the 29th they canceled my order, and went home for the holiday weekend with a $334 hold on my credit card for an item they aren't sending me.

Isn't holding my money on my credit card the same as charging, since I can't use the credit? Isn't holding an amount of money also a binding agreement that a sale has been made? They said they don't charge until the product ships.

As upset as I was, wasting my time with them, I would've most likley done buisness with them again if it wasn't for the stunt they pulled with my credit card.
"

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Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
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dah
1/5

2002-09-01

"Another victim of the Radeon 9700 Pro ripoff. Ordered on 8/27, on 8/31 still says USUALLY SHIPS IN 24 HOURS, then order was cancelled bu me in COMPLETE FRUSTRATION. Do not do business with this company."

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Delivering products on-time
N/A
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Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
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1/5

2002-09-01

"Purchased the Radeon 9700 online showing it was in stock. Seems as though the 1st shipment was already taken up, but I didn't mind and would have waited for 2nd shipment. I called Gamestop to confirm this and they said if I didn't recieve 1st shipment cut they were still HONORING the deal. Recieved an email saying the deal was canceled and left me hanging dry. I will never buy from Gamestop again and recommend to the thousands and thousands of forum members out there not too either. Gamestop screwed the gamer community over big time. What's the saying about screwing 1 person over? They tell 10 people and then those 10 people each tell 10 people. Well you screwed over thousands of people at once Gamestop. Hope you go out of business."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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1/5

2002-08-31

"Same story with the Radeon 9700 video card. Gamestop advertised 20% off and accepted my order saying that it should ship in 24 hours. Three days later, they emailed me, cancelling my order saying they wouldn't be able to fill it. They gave me a $25 credit toward my next order, but I will never be dealing with them again. For a Barnes and Noble company, I can't believe they deal with customers like this."

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N/A
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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1/5

2002-08-31

"Offered a 20% discount on the Radeon 9700 card (instead of normal 400 dollars they sold for 319). They realized a lot of people wanted this card, waited until three days after everyone made their orders and canceled them all."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
N/A
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
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1/5

2002-08-31

"Company offered 20% off sale on computer peripherals. Order was taken and accepted. Company backed out of purchase agreement and cancelled my order due to "lack of stock".
"

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Overall quality of the company
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Is consumer focused
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-08-31

"Made a purchase of a video card that had a 20% off promotion. 3 days later they cancelled it."

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-08-31

"Ordered the Radeon 9700 and they canceled on me after reserving the funds on my credit card. Way to win customers, Gamestop"

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1/5

2002-08-31

"Ordered the ATI 9700, totally screwed over by CSR's. I can't believe companys expect to stay in business this way"

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Pricing of products and services
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Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-08-31

"Radeon 9700 Pro Fiasco...

HONOR YOUR OFFER OR PAY THE PRICE
"

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-08-31

"Order Radeon 9700 Pro on 8/27/02 for $320($80 discount), and was cancelled after 3 days by GameStop.com. They offered me $25 discount on future purchase instead of $80."

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N/A

1/5

2002-08-31

"Another one screwed by Gamestop for the radeon 9700.. you know the story, lied to, charged, canceled."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site